How to Boost Post-Holiday Ecommerce Sales

The holiday season often brings a surge in sales, but what happens when the shopping frenzy fades? Planning ahead is ...
/ Insights

How Remedy Skin Simplified Customer Experience with Re:amaze

Remedy Skin: Simplifying Skincare and Customer Experience from Day One Remedy Skin launched with a mission to make skincare accessible, ...
/ Case Studies

Top Customer Service Mistakes to Avoid During the Holiday Rush

The holiday season brings high volumes and urgent requests that put extra pressure on customer service teams. Unfortunately, this rush ...
/ Insights

How Re:amaze Transforms Support for Gut Health Brands Like Silver Fern

Silver Fern Brand was created to help people regain control of their gut health, a mission inspired by personal health ...
/ Case Studies

How CarMatsCulture is Improving Customer Success with Re:amaze

CarMatsCulture delivers premium automotive accessories, focusing on stylish, comfortable, and protective car mats. Founded to improve the often uncomfortable and ...
/ Case Studies

New! AI Suggested Responses For Orders

At Re:amaze, we're constantly enhancing our AI tools to help you connect with customers more effectively. Our latest update to ...
/ Feature Updates

New AI FAQ Bot Update! Control Unlisted Article Responses

We're excited to announce a powerful new update to the AI FAQ Bot in Re:amaze. You now have the ability ...
/ Feature Updates

Re:amaze AI: Customize for Your Brand

Customize AI for a unique Customer Experience in Re:amaze Re:amaze now allows you to fully customize your AI settings. You ...
/ Feature Updates

How to Prepare for Black Friday and Cyber Monday

Black Friday and Cyber Monday (BFCM) are critical opportunities for online retailers, generating billions in sales annually. As consumer behavior ...
/ Insights

Prime Day is Coming, Here’s How to Prepare

It’s official, Amazon’s October Prime Day sale, Prime Big Deal Days, is happening on October 8th and 9th. This two-day ...
/ Feature Updates

How Apple Intelligence May Shape the Future of Re:amaze

Apple Intelligence is not just transforming personal devices—they’re influencing a wide range of industries. By pushing the boundaries of AI, ...
/ Feature Updates

Enhance Security & Data Privacy: Disable Chat Attachments in Re:amaze

You can now disable chat attachments in Re:amaze! With this new feature, embeddables like Chat and Contact Forms will no ...
/ Feature Updates

Re:amaze AI-Powered Spam Filtering

Managing spammy, unwanted messages can be a irritating, but Re:amaze makes it easy with our AI-powered spam filtering. This feature ...
/ Feature Updates

Switching from Zendesk to Re:amaze? Here’s How We Make It Easy

Switching from Zendesk to Re:amaze may seem like an overwhelming task, but it doesn’t have to be. We recognize that ...
/ Feature Updates

Balance Staff Workload with Smart Assign Updates (Round Robin)

What is Smart Assign? Re:amaze offers a Round Robin-style tool we call Smart Assign. This automatically distributes conversations to team ...
/ Feature Updates

How to Manage Shifts in Re:amaze: New Permissions for Better Control

With Re:amaze, you can better manage shifts for your team with our newly released staff permissions: Manage Personal Shifts and ...
/ Feature Updates

Enhance Customer Communication with AI-Powered Writing Tools

If you've ever used AI tools like ChatGPT, you know how valuable they can be when you need help finding ...
/ Feature Updates

Level Up Your Chat Widget with Re:amaze Quick Responses

Re:amaze has released a new feature to help you get the most out of your your Chat Widget. Now, when ...
/ Feature Updates

Designing Effective Chatbots: Tips & Techniques

Designing effective chatbots requires thoughtful approach to ensure the bot is helpful, engaging, and user-friendly. With Re:amaze, building a chatbot that ...
/ Insights

3 Reasons You Need to Be Using Chatbots

The benefits of chatbots are numerous. They can answer common questions, handle orders and returns, and offer personalized product recommendations. They ...
/ Insights

How to Write Effective Knowledge Base Articles

Re:amaze comes with a built-in public Help Site ready to host your FAQ content. All you need to do is ...
/ Insights

Behind the Scenes: Enhancing Search Capabilities

At Re:amaze, we are always innovating and improving our services so that we can provide an exceptional product experience. A ...
/ Feature Updates

File Type Download Restrictions: New Security Features from Re:amaze!

Boost your security measures with Re:amaze's latest offering: file download restrictions by file type! Now you have the power to ...
/ Feature Updates

Streamline Customer Communication with Re:amaze and Meta Business Suite

Meta Business Suite centralizes the management of Facebook and Instagram accounts for small businesses and creators, providing a comprehensive suite ...
/ Feature Updates

Customize Permalink Pages with CSS

At Re:amaze, we understand the importance of branding and personalization, which is why we're excited to announce that you can ...
/ Feature Updates

Optimize Customer Engagement: Setting Durations for Cues in Re:amaze

With Re:amaze's Cue durations, you can optimize customer engagement by deciding exactly how long you want your Cues visible on ...
/ Feature Updates

Live Chat Availability: Let Your Customers Know When You’re Busy

To help you enhance transparency with your customers, Re:amaze's Classic Chat now includes an automated message to update customers on ...
/ Feature Updates

Using AI to Understand Customer Conversations

With Re:amaze, you can quickly understand customer conversations using our newest release: AI-Powered Conversation Sentiment Analysis. This new feature allows ...
/ Feature Updates

Re:amaze Now Integrates with Loop!

We're excited to announce that Re:amaze now integrates with Loop! Loop is a returns management platform designed to streamline and ...
/ Feature Updates

Translate Your Text To Your Customer’s Language using AI

If you haven't already tried our AI-powered text translation feature, make sure to read our announcement here and give it ...
/ Feature Updates