Last Updated on November 21, 2024 by Holland Rocha
With Re:amaze, you can quickly understand customer conversations using our newest release: AI-Powered Conversation Sentiment Analysis. This new feature allows you to quickly gauge the sentiment of both past and ongoing conversations with your customers. This is hugely beneficial if you’re picking up conversations from other agents, or if you want to ask direct questions about your customer’s mood.
How does it work?
Located in the right-rail of your conversations, you can simply select the option to scan the conversation for customer sentiment. You can also ask questions such as, “Is the customer upset?” or “Was the issue resolved?” Re:amaze will then generate a quick analysis for you to work off of. It’s that easy!
Learn more about using Sentiment Analysis and the other AI-powered tools we offer by checking out this article from our knowledge base.
