Last Updated on August 19, 2024 by Holland Rocha
Managing spammy, unwanted messages can be a irritating, but Re:amaze makes it easy with our AI-powered spam filtering. This feature automatically identifies and filters out spam from your inbox, allowing you to focus on genuine customer interactions. Whether you need spam filtering for chat, email, or both, Re:amaze has you covered.
How AI Spam Filtering Works
Our AI spam filtering helps maintain clear communication by allowing only relevant messages to get through. Here’s how it works:
Message Analysis: When a customer writes in, our AI evaluates the first message in the conversation to determine if it is spammy.
Spam Labeling: If our AI tool marks a conversation as spam, it will be labeled accordingly but will still be accessible under the ‘spam’ filter. This way, you retain control and can review any filtered messages.
Easy Setup for Chat & Email
Setting up AI spam filtering for both chat and email is as simply as navigating to your settings for chat or email and toggling on the ‘AI Spam Filtering’ option. You can choose to enable spam filtering for both channels or just one, depending on your needs. For more detailed instructions, check out this article.
The Benefits of AI Spam Filtering
By integrating AI-powered spam filtering into your workflow, you can increase efficiency and improve security by avoiding phishy emails. Your team will spend less time sifting through spam and more time engaging with your customers, giving you a more focused approach to customer service
Stay focused on what matters most—delivering exceptional customer service, and let Re:amaze handle the rest.