Last Updated on November 14, 2024 by Holland Rocha
At Re:amaze, we’re constantly enhancing our AI tools to help you connect with customers more effectively. Our latest update to the AI-powered ‘Suggest a Response’ feature offers AI-suggested responses for orders, making it easier to quickly answer order-related questions. With detailed order information right at their fingertips, agents can now provide accurate responses in seconds.
How It Works:
When a customer message contains an order number, the AI instantly detects it and pulls up relevant order information. With a single click, agents can suggest a response that includes essential order details—like order status, tracking information, and a direct link for tracking the shipment. This update enables agents to quickly deliver the information customers need without searching manually.
This update is already active, so agents using the “Suggest a Response” feature will immediately benefit from faster and more informative responses. For more information, visit our Help Center.