Last Updated on July 22, 2024 by Holland Rocha
If you’ve ever used AI tools like ChatGPT, you know how valuable they can be when you need help finding the right words to get your point across. Re:amaze provides an entire suite of AI-powered tools to make your life easier and have your business run more smoothly. Our AI tools are integrated into almost every corner of our platform, from crafting responses to customers to writing knowledge base articles.
Responding to Customers
Responding to customer questions can be challenging, especially when you’re unsure of the appropriate tone to take, or how to simplify a complex topic. Re:amaze alleviates this difficulty with our powerful AI features. While drafting your initial response, you can simply click a ‘Improve what I’ve written‘ button and instantly receive a more polished draft. This draft will be formed by what you’ve already written, as well as the previous messages within the thread. This tool ensures your message is both personable and informative.
Writing Knowledge Base Articles
Creating articles for your knowledge base can be time-consuming and tedious. Just like writing a reply to customers, it can be difficult to figure out how you want to communicate your message. Well, we’ve got an AI-powered tool for that too. Re:amaze helps you refine your tone and makes your content more concise and clear. By building on your original draft, our AI can help provide a well-structured foundation that you can easily edit and expand upon. All by simply clicking a button.
Templates & Cues
In addition to handling customer responses and knowledge base articles, Re:amaze’s AI tools are perfect for improving your Response Templates and Cues. With just a few clicks, you can ensure that all your customer interactions are clear, concise, and appropriately toned. This helps maintain consistency across all customer communications, making your support process more effective for both you and your customers. Imagine having AI tools like ChatGPT built right into your helpdesk—that’s what it’s like using Re:amaze.