Last Updated on March 26, 2021 by ul.gnaw@gmail.com
Did you provide good customer support? How do you know? If you haven’t already noticed, your customers can now show their appreciation for great support with a click of a button. Nothing says “Thank You” like a cyber “heart” sent your way.
Like everything else in Reamaze, we’ve stripped away the clutter and boiled the old stale “Did you find this useful?” and “How would you rate our support” prompts down to its essence: did you satisfy the customer? Appreciations say a lot more than a 1-10 rating. Think about it. What does a rating of 7 really tell you? To us, you either satisfy the customer or you don’t. Focus on providing great support and appreciations will come naturally. Customers can appreciate you right from the conversations feed or your email reply!
You can also keep track of your “Appreciations” performance as a report. Get a bird’s-eye view of just how amazing your team is!
So go ahead, take “Appreciations” out for a spin and let us know what you think!