Last Updated on August 29, 2024 by Holland Rocha
You can now disable chat attachments in Re:amaze! With this new feature, embeddables like Chat and Contact Forms will no longer allow customers to attach files and images. This update is designed to enhance the security and privacy of your customer interactions.
Why disable chat attachments in Re:amaze?
Security Risks
Attachments in chat conversations can sometimes pose significant security risks, opening the door to spam, phishing attempts, and malware attacks. Hackers often use seemingly harmless attachments to introduce malicious software into your system. By disabling attachments, you can create a safer and more secure environment for your agents and customers. This extra layer of protection helps ensure that your communication channels remain free from potential threats, allowing your team to focus on providing excellent support.
Data Privacy
Customers may not always be aware of the sensitivity of the information they are sharing through attachments. They might inadvertently send files containing personal identification numbers, financial information, or other sensitive data. This can happen unintentionally, such as when including personal documents or screenshots that contain confidential details. By disabling attachments, you can prevent these types of privacy breaches and protects both your business and your customers from the risks associated with sharing sensitive information.
How does it work?
This feature can easily be enabled by simply checking a box. Navigate to your Chat and Office Hours settings in Re:amaze and select the ‘Disable Attachments’ option. If you ever want to reenable chat attachments, you can do so by deselecting this option and saving your settings.
