Last Updated on August 9, 2018 by David
Re:amaze now supports Dynamic Variables for response templates, autoresponders, and workflows! Dynamic Variables are currently available for a few generic parameters such as customer name, friendly name, and email. More specific Dynamic Variables are also available for Shopify, BigCommerce, and WooCommerce.
What are Dynamic Variables, you ask? Dynamic Variables, sometimes known as Macros or Macro Variables, allow your customer service agents to automatically pull relevant data for every customer automatically and create fast replies without having to search or reply one-by-one.
For example, this Dynamic Variable will automatically retrieve the customer’s name and you can use it in an automated reply:
{{ customer.name }}
This Dynamic Variable will automatically retrieve the customer’s order status from Shopify:
{{ integrations.shopify.orders[0].order_status_url }}
This Dynamic Variable will automatically retrieve the order’s tracking number from Shopify:
{{ integrations.shopify.orders[0].fulfillments[0].tracking_number }}
If you’d like to learn more about Dynamic Variables, please see this usage guide here for all the variables available today.
