Last Updated on June 14, 2017 by David
Reamaze.js now seamlessly integrates with Google Analytics (GA) and automatically tracks and sends over events to your GA account. Just ensure you have GA set up on your site and you’re good to go!
There’s no additional copying, pasting, guessing, or running manual reports. Just plug and play!
List of Events
Below are a list of events that are supported. All events have the Event Category set to Reamaze. If you’d like to see more events, feel free to send us your suggestions.
| Event Name | Additional Parameters | Description |
|---|---|---|
| Conversation Started | label – Contains Cue information if conversation was started from a Cue |
When a Conversation is started by the user |
| Chat Started | label – Contains Cue information if chat was started from a Cue |
When a Chat is started by the user |
| Conversation Staff First Response Received | When the staff responds to the user for the first time in the conversation | |
| Chat Staff First Response Received | When the staff responds to the user for the first time in the chat | |
| Message Appreciated | When the user appreciates a staff response | |
| Shoutbox Trigger Clicked | When the user clicks on the Shoutbox trigger | |
| Shoutbox Prompt Shown | label – Contains the text of the prompt that was shown |
When the Shoutbox Prompt is shown to the user |
| Shoutbox Prompt Clicked | label – Contains the text of the prompt that was clicked |
When the user clicks on the Shoutbox Prompt |
| Shoutbox Closed | When the user closes the Shoutbox | |
| New Conversation Form Shown | When the new conversation or chat form is shown to the user in the Shoutbox | |
| KB Shown | When the Knowledge Base is shown to the user in the Shoutbox | |
| Cue Shown | label – Contains the Cue id |
When a Cue is displayed to the user |
| Cue Clicked | label – Contains the Cue id |
When the user clicks on a Cue |
| Cue Button Clicked | label – Contains the Cue id |
When the user clicks on a button in the Cue |
| Cue Closed | label – Contains the Cue id |
When the user dismisses the Cue |
You can also find this information on our developer document here: https://www.reamaze.com/developer/analytics