Last Updated on April 13, 2020 by David
Re:amaze now imports Facebook Page comments and Facebook Messenger as separate channels. To help businesses better manage their incoming Facebook volume, we have decided that Page comments, reviews, and other non-Messenger related communications are automatically filtered.
The nature of Facebook Messenger has evolved in recent years and the more rapid nature of these messages dictate that customer service teams should be able to access them more easily without searching.
This update is applied retroactively to all of your Facebook post comments and Messenger messages. There’s nothing you need to do. Simply go to your Re:amaze inbox dashboard and look for your Facebook Page and Messenger channels as shown below.
Enjoy!
