Last Updated on February 17, 2025 by Holland Rocha
Using Facebook Messenger bots with Re:amaze can help automate greetings and answer common customer questions. However, if Messenger is connected as a social channel in Re:amaze, bot interactions can quickly overwhelm your inbox.
Fortunately, there’s a way to keep things organized while still taking advantage of automation to handle routine inquires.
Set Your Messenger Bot as the Primary Receiver
To prevent bot-driven messages from overwhelming your Re:amaze Inbox, set your Facebook Messenger Bot Platform as the primary receiver for your Facebook page—not Re:amaze. This setup allows Messenger to handle automated responses first. When customers need human support, their conversations move to Re:amaze.
Supported Facebook Messenger Bot Platforms
Re:amaze works seamlessly with ShopMessage and ManyChat, ensuring a smooth handoff between bots and human agents.
ShopMessage
ShopMessage specializes in eCommerce automation. If you already use it, integrating with Re:amaze is easy—just connect your Facebook Messenger account.
- ShopMessage handles bot-driven conversations, keeping them out of Re:amaze.
- When a customer requests a human through a quick select button, Re:amaze receives the conversation instantly.
ManyChat
ManyChat helps businesses automate Messenger interactions. Like ShopMessage, it requires no extra setup—just connect Messenger to Re:amaze.
- ManyChat bot conversations remain within Messenger and won’t clutter your Re:amaze Inbox.
- The moment a customer selects an option for human support, Re:amaze takes over.
Keep Your Inbox Focused on Real Conversations
Re:amaze automatically marks conversations as resolved if a bot replies. If no bot response appears, the conversation stays unresolved, ensuring customers receive a follow-up.
Best Practices for Using Messenger Bots with Re:amaze
✅ Don’t use third-party bots as autoresponders – Messages like “Thanks, we’ll get back to you soon” can cause confusion and mark conversations as resolved too soon.
✅ Use Messenger’s built-in autoresponder – Re:amaze detects these messages, keeping conversations open when a human response is still needed.
Managing Facebook Messenger bots with Re:amaze allows you to automate customer interactions without overwhelming your inbox. By setting up the right bot platform and using Messenger’s built-in features, you can ensure a smooth transition between automated responses and human support, keeping your customer conversations efficient and effective.