Last Updated on October 27, 2023 by David
We’ve made AI even easier to use with Recommended Responses! When customers write in, our AI assistant will follow along and chime in at the right time when a suitable answer can be provided. Recommended Responses works very much like our AI FAQ Bot where it intakes your customers’ questions, your replies so far, and attempts to find a match in your FAQ database. It will then present the response to you in a formatted way so you can readily use it as a reply.
Please bear in mind that Recommended Responses is not perfect. No AI engine is. Our team is working tirelessly to optimize the overall model to provide you and your team with more accurate replies. If you’d like to give it a try, there’s nothing you need to turn on. The only prerequisite is that you have a variety of FAQ articles and topics published in your Re:amaze account.
When the Recommended Response pops up, simply click “Use this response”. You’ll always have a chance to edit the details before you send.
Please reach out to our customer care team if you have any questions, concerns, or feedback about any of our AI capabilities!
