Last Updated on November 29, 2016 by David
We’ve updated your standard staff level filters to include specific status filters for conversations. This gives your staff additional controls to see their assigned conversations living under different states. The 4 major states are unresolved, archived, on-hold (conversations with an active reminder), and auto-resolved.
To access these individualized filters, you need to first select a staff name, and then on the filter. If you have any feedback on how any of this works or have new ideas on how to improve navigation, feel free to give us a shout!
