Last Updated on February 11, 2019 by David
Have you ever wanted to send a conversion over to a specific department in your company? Well now you can! Introducing Departments for Re:amaze (only available for Plus and Legacy-Plus plans).
Create and add team members to a department (i.e. Engineering, Sales, etc.). With the implementation of Departments on Re:amaze, you can now reassign conversations to a Department rather than a specific person. Departments can then easily view and collaborate on conversations that are meant for them.
How to Set Up Departments
You can access Departments through Settings > Account Settings > Departments. Create and add team members to Departments. Don’t worry if your company tends to have floaters that don’t work in just one Department. Team members can be added to multiple Departments.
Reassign conversations to a specific department instead of a specific team member. Department categories will be found below individual staff members.
Receive email and mobile notifications when your department is reassigned to new conversations. You can access this through Settings > Notification Settings.
