Last Updated on March 26, 2021 by David
We’re super excited to introduce another one of our internal tools to our beta users! But we before we talk about Reamaze Knowledge Base, we’d like to just do a little bragging. Specifically about the fact that we’re now nearing 300 beta companies! To be perfectly honest, this is way beyond our original expectations. A huge thank to all the small businesses out there providing invaluable feedback. We promise to make 2013 an epic year for supporting your customers.
Alright, let’s bring it in. Knowledge base. Yep, it’s now available for everyone to try out. After logging into your account, you’ll see a “Knowledge Base” tab across the top. Clicking on it will allow you to add internal articles, public articles, and draft articles for staff and customer consumption. Keep in mind that this is an early version of what will eventually become a public support center for customers to support themselves as well as an extra channel for them to communicate with your agents.
You can customize the look and feel of your public knowledge base through editing the header style, body and article styling, fonts, taglines, custom CSS, and footer HTML.
You can access our knowledge base at http://reamaze.reamaze.com
Want to try out Reamaze’s other cool features? Go ahead and sign up for free public account at: http://www.reamaze.com/signup.
Cheers!