Last Updated on May 6, 2019 by Michelle Lam
Starting on Wednesday, March 13th 2019, you’ll be able to utilize Re:amaze’s latest chatbot, the Order Bot! Get started here.
Our latest statistics show that over 30% of all eCommerce conversations through live chat are related to checking on orders. Things such as:
- Where’s my order?
- When will my order ship?
- I purchased something a week ago, what’s the status?
- Can you help me check on my order?
- Please provide me the tracking number for an order I placed yesterday!
- Has my order shipped yet?
- Etc.
Re:amaze’s Order Bot will be able to assist your customers with common questions like this, saving your team countless hours of resources! When the Order Bot is enabled, it will be able to read and understand the customer’s request to the best of its abilities (NLP isn’t perfect after all) and reply with updates from their latest order.
If customers wish to check for another order status, they can respond back to the Order Bot, provide the same email + a different order number or a different email + a number order.
The Order Bot’s current reply settings can be changed and updated through text customization by going to Re:amaze Settings > Automation > Chatbots > Edit > Customize Bot Messaging.
How does the Order Bot work with other Re:amaze Chatbots?
Re:amaze Chatbots, including the Hello Bot, the Order Bot, and the FAQ Bot can be turned on individually depending on the specific experience you wish to give customers.
The sequence in which each chatbot fires will depend on the order you designate in your chatbots menu. In the screenshot below, the Hello Bot will have top priority and greet customers when they do not provide enough content. Once the Hello Bot has been satisfied, the Order Bot will step in and attempt to help the customer with the order. Once the Order Bot is exhausted, the FAQ Bot will continue to help the customer with relevant FAQ articles that might help answer their question.
So what’s next for the Beta?
Want to build specific conversation paths for your chatbots? That will be coming up next!
Our team will also be working on advanced skills for the FAQ Bot and the Order Bot to handle more complex paradigms and improving the ability of our NLP algorithms.
Over the next few weeks and months please provide your feedback to our support team so your thoughts and ideas can be incorporated into the development of our chatbots!
Enjoy!