Last Updated on November 21, 2024 by Holland Rocha
To help you enhance transparency with your customers, Re:amaze‘s Classic Chat now includes an automated message to update customers on your team’s availability. This message will appear in your Chat Widget and help to set customer expectations during busier hours.
How does it work?
In your Roles and Permissions settings, you can set a maximum number of chats per agent. Once this limit is reached by all online agents, customers will see a message indicating that your team is currently busy but will assist them shortly. Moreover, you have the option to customize this message to align with your brand and tone.
To learn more about setting your maximum chat limit and customizing your message, check out this article.
