Last Updated on June 9, 2023 by Tony Fowler
With 2023 already in full swing, it’s the perfect time to add Re:amaze to your website to complement your marketing strategies in the new year. For ecommerce brands, it’s essential to have a comprehensive marketing plan for the coming year, but it should be used alongside additional support that will ensure your marketing efforts are successful.
After all, what is the benefit of driving traffic to your website if you’re losing potential customers once they get there? With Re:amaze you can make 2023 your most successful year yet, here’s how:
Captures Leads with Live Chat
Live chat will help brands boost sales and conversions by utilizing real-time customer monitoring, activity tracking, and of course – live messaging. This will enable brands to capture sales that might have otherwise been lost due to a customer leaving the site before making a sale by sending targeted messages to leads you’ve identified from your live dashboard.
Live chat also enables brands to assist customers with product questions, as well as upsell and cross-sell products or services.
Drive Sales with Chatbots
Chatbots are a powerful ecommerce tools that help to drive sales and increase revenue while reaching your customers where they are most comfortable. Users can customize their chatbots to fit their brands needs, and never miss a customer conversation, even during non-business hours, or when their live agents are busy with other customers.
Choose from Re:amaze’s custom chatbots or pre-built chatbots such as the Order Bot or the Hello Bot. Additionally, when the chatbots tool is paired with Re:amaze Cues, brands will be able to take advantage of powerful automated messaging that will push your brands to new levels.
Grow with Automation
AI & automation by Re:amaze allows ecommerce brands to automate basic daily tasks, taking the burden off of your customer service team and freeing them up to focus on more pressing issues. Rather than burden your team with responding to redundant questions such as “where is my order” allow Re:amaze’s automated bots to handle them. This allows your brand to handle a higher level of customer inquiries while keeping your customers happy since these automated bots offer self-service support while keeping the human feel.
Collaborate with a Unified Inbox
Not only does switching between apps and tabs to access all of your customer communications from various channels take up time that many businesses don’t have to waste, but it can also cause important conversations to be missed or fall through the cracks. With a unified inbox, you can assign tasks as needed to agents, leave notes on the current status of a ticket, and achieve inbox 0 by finally tackling all of the items on your to-do list!
Implement Push Campaigns
Push campaigns are a great sales tool, that ecommerce brands should be taking advantage of on their websites. Increase re-engagement and boost sales using targeted push notification campaigns designed for both browsers and mobile devices.
These campaigns greet customers immediately upon landing on your site and welcome them. Your welcome message can offer a discount code in exchange for their email, or simply offer to them help find a product. You can also curate specific messages and call-to-action links based on customer behaviors and the interests they show.
Be Available – Everywhere
With the various social and app integrations available through Re:amaze you’ll always be available to your customers. Whether your customers are trying to reach you on Facebook, Instagram, Messenger, SMS text, or email you’ll be able to communicate with them from one central location.
2023 Blog Updates
If you have more questions regarding any features or what they can do for you, be sure to visit our blog for more information. You can also keep an eye out for the new feature highlights that will be released once a month starting in 2023. We will go in-depth about specific features and the benefits you get from using them.
Finally, keep an eye out for all new features coming to you this year and we always look forward to hearing from our customers.
For more information on how Re:amaze can help boost sales and increase revenue in 2023, or to schedule a demo, contact us today.