Last Updated on June 9, 2023 by Tony Fowler
You can now create and update your Cues that prompt a customer to start a Classic Chat with a support staff via the entire department!
Previously, when you created a Cue rule for determining if staff members were available for Classic Chat, this would apply to any or all of your staff members with Classic Chat turned on. This new change will allow you to group staff members together in a department and ONLY trigger a Cue if anyone in that department has Classic Chat enabled.
This added flexibility gives you finer control of specific roles and departments without having to sacrifice accessibility on the Classic Chat side.
