Last Updated on July 11, 2018 by David
Any successful eCommerce business will tell you that one of the ingredients to success is repeat customers. Having the ability to engage shoppers, convert shoppers, and reward loyal shoppers is a crucial. Unsurprisingly, many merchants already do this by writing personalized thank-you letters, attaching a free gift to the order, or implementing some type of points system based on order value.
Smile.io is a rewards platform built specifically for eCommerce businesses and helps merchants scale their customer loyalty like never before. Currently, the Smile platform powers over 20,000 brands across the globe and rewards their customers for completing profitable actions. According to Smile,
“Reward programs are the perfect way to jumpstart the emotional, reciprocal relationship between your brand and your customers. That’s because they give customers additional value in the form of free products, special events, or discounts for engaging with your store.” – Smile.io
What can I do with Smile?
- Create customer loyalty and retention with points. A points program is a fantastic way to get your customers performing valuable store actions and returning more often.
- Turn your customers into powerful marketers with a referral program that can bring in their friends and families.
- Gamify your customers’ shopping experience by enrolling them in VIP tiers that provide more rewards as they “level up”.
How it works with Re:amaze
The Smile integration for Re:amaze is designed to bring all of your Shopify or BigCommerce customers’ rewards data into your Re:amaze conversations. Having instant access to Smile customer data means you’ll be able to provide intelligent responses based on their points balance, VIP status, and more.
“Knowing a customer’s current points balance or VIP tier also allows you to discuss rewards that they can afford or exclusive sales that are coming up for members of their tier! When your customers are treated to highly personalized communication, it makes them feel like a valued member of your brand community and deepens the emotional connection they feel for your brand. These are the types of relationships that not only last a lifetime but also guarantee you and your brand success.” – Smile.io
To connect your Smile account to Re:amaze, head over to your Re:amaze account’s settings page and then click on “Apps”. Locate the Smile App and click “Connect with Smile.io”.
Authenticate into your Smile account and authorize Re:amaze to read your customer data and manage activities.
Once authenticated, Re:amaze will you show you a success message!
Your Re:amaze connection with Smile can also be verified from the Smile Apps dashboard.
Your Smile customer data that syncs over to Re:amaze are based on customers’ email addresses. To verify customers’ points balance, VIP tier, or rewards, open up a customer profile and take a look.
On the Re:amaze side, that customers’ Smile data is shown on the right hand side as a data module just like any other integration!
