Last Updated on May 20, 2020 by David
When On-Hold Conversation is Due
You can now create automated workflows when a conversation that has been on-hold (created using the “Remind” feature) is due.
This type of workflow can be especially useful when you need to automate your follow ups! For example, when an on-hold conversation is due, you can automatically unassign the conversation, mark the conversation as open, and perhaps tag it!
Message Received Weekday
You can now also create workflows using a trigger for the day of the week. For example, you can now automate a different experience when the message received day was either Saturday or Sunday.
Combine this workflow trigger with a trigger like “Customer Conversation Count is 0” and you can automate something for new customers that contact you on a weekday. The possibilities are endless!
