Last Updated on September 18, 2018 by David
You can now create automated Re:amaze workflows based on whether or not the Shopify customer you’re working with has a refunded the last order.
In unique situations where a customer contacts you and you want to send back an automated response only IF they’ve refunded their last order, this is the trigger you’ve been waiting for! Remember, with Re:amaze workflows, you can automatically perform specific actions based on customer data. This update to workflow triggers will greatly expand your ability to getting back to customers promptly and accurately!
For example, if John Smith writes in with:
“Hello! I refunded my last order, when should I expect to see the money back in my bank account?”
You can create a workflow that triggers based on whether or not John has a refund on the last order, assign it to Cindy (customer support agent), and also reply automatically with a dynamic variable plus an FAQ article explaining that a refund will be processed within 3-5 business days!
