Last Updated on September 1, 2023 by David
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Are chatbots going to be a new normal for online businesses in the short term?
The COVID-19 pandemic is making it difficult for brands to cater to their customers due to staff shortages resulting from lockdowns and shelter-in-place orders. Even so, businesses are going to need to operate with limited capacity, and this can increase the waiting times for customers.
AI chatbots can help businesses in this trying time. Chatbots are designed to handle repetitive queries without the need to pass them on to customer support staff. To businesses, active staff members will be able to use their time and resources to help with more complex customer questions and improve customer experience as much as possible.
Technologies such as chatbots are evolving and businesses need to adopt these innovative methods to not only bolster operations but keep existing customers happy and fulfilled.
Chatbot benefits
Here are some of the benefits of using AI chatbots and the reasons why you should invest in them.
- AI chatbots can make attending to customers quick and effortless. There is no off day for them and can engage with customers at all times.
- You can get more happy customers when they get prompt replies to their questions.
- Using AI chatbots, you can reap long-term benefits as you don’t need to invest in 24×7 customer service teams.
- AI chatbots interact with customers, collect valuable data, and analyze this data. You can systematically collect and use this data to understand your audience and market to them.
Problems
Here are some of the issues that you might face if you do decide to use AI chatbots for your business.
- The cost of implementing chatbots immediately can be high both in terms of time and actual cost. If you use helpdesk platforms like Re:amaze, make sure to ask for help with setting up chatbots.
- You need customized chatbots if your business is complex. If they are not equipped with the necessary information, they may fail to answer your customers’ questions.
- Most AI chatbots are still incapable of handling various languages and regional references. In such a case, they might not be able to offer a personalized experience that a human can.
Final Thoughts
Despite all their shortcomings, AI chatbots are becoming a necessity for businesses that need to handle customers’ requests and concerns consistently.
To find the best available AI chatbot platforms out there, you can go through my blog shanebarker.com where I have listed them all down for you.
Shane Barker is a digital marketing consultant who specializes in influencer marketing, content marketing, and SEO. He is the co-founder of Attrock, a digital marketing agency. He has consulted with Fortune 500 companies, influencers with digital products, and a number of A-List celebrities.
About Re:amaze
Re:amaze is a modern helpdesk and customer messaging platform designed to help eCommerce businesses boost customer happiness and revenue. Re:amaze allows all customer-oriented teams to work together in a shared inbox through email, social, SMS, voice, and live chat. Re:amaze also comes packaged with automated messaging and chatbots so eCommerce brands can succeed at the front lines of conversational commerce.