Last Updated on April 24, 2023 by Aniza Valenzuela
Our team is continuing to make improvements to Re:amaze Chatbots based on your feedback!
New to Chatbots is the ability to:
- Automatically escalate any unanswered conversations to your support team. By default, bots will auto escalate after 5 minutes of inactivity if the user has not answered any bot messages. You can enable this new setting if you want all unanswered bot conversations to escalate to staff.
- Chatbots can now be disabled during your office hours. By default, when enabled, Chatbots are available to help customers 24/7. Enabling this setting will allow Chatbots to understand your office hours and automatically disable when you’re inside of office hours.
