Last Updated on November 12, 2024 by Holland Rocha
Silver Fern Brand was created to help people regain control of their gut health, a mission inspired by personal health struggles. This rapidly growing company offers tested and verified supplements to support a variety of common gut health concerns. However, Silver Fern recognized the need for a support solution that could handle multiple inboxes and service representatives. That’s where Re:amaze has made the difference.
Meeting the Demand for Personalized Gut Health Support
As a company focused on gut health, Silver Fern faced a unique challenge: providing clear, specific guidance for each customer’s individual needs. Gut health is a complex subject, and customers often seek not only recommendations but also a detailed understanding of why those recommendations are best for them. Silver Fern used Response Templates and Workflows to save time responding to more common and straight forward inquires. This freed up time for their team to focus on more tailored recommendations for their customers.
Why Silver Fern Chose Re:amaze
With their rapid growth, Silver Fern needed a reliable way to manage multiple inboxes, social channels, and support reps. They also needed to maintain consistency in customer responses. “Servicing our growing needs was simply not possible without a comprehensive solution,” the team explained.
“Re:amaze helped us cut our response times from days to hours”
After a referral from a business associate, Silver Fern tried Re:amaze and knew they had found the right tool. Re:amaze quickly organized their communications and allowed their team to respond to customers efficiently. By unifying customer history, orders, and subscription information in one view, they avoided duplicates and sped up response times. This approach also ensured every question received a reply.
With Re:amaze, Silver Fern reduced response times from days to hours. This shift increased productivity by 2-3x for each support rep. The brand now enjoys a streamlined customer service approach that empowers their team.