Last Updated on March 26, 2021 by David
Reamaze Livechat has landed. Over the past few months we’ve been building out a brand new dimension of the Reamaze customer service experience: real time conversations with your customers. We’re super excited to be showing it off to you today.
Adding livechat to your business is a big deal. It’s an amazing sign of growth and the cornerstone of having a customer-centric service culture. Here at Reamaze, not only do we want to make that experience simple and integrated but we want to make sure your customers experience something seamless and intuitive. We’re applying all that we’ve learned to Reamaze Livechat so that it’s not just another feature but an extension to what you already love about Reamaze. For example, you can transition from Livechat to email with a click of a button and not lose any context of the conversation. This experience is even better for your customers.
Reamaze Livechat Features
- Live dashboard and active notifications
- One-touch on/off
- Embedded Livechat via Reamaze.js
- Typing status indication
- Chat transcripts and permalinks
- Custom user data
- End-chat actions such as converting to email
- Unavailability notification
- And much more coming soon!
To find out more about Reamaze Livechat, please visit our getting started guide in our knowledge base located HERE.