Last Updated on February 24, 2025 by Holland Rocha
Re:amaze continues to evolve with powerful new updates designed to enhance AI-driven automation and improve Shopify integrations. From smarter spam detection to expanded Shopify product search, these improvements make it easier to manage customer interactions seamlessly. Here’s what’s new.
Chat Widget on Shopify Checkout and Thank You Pages
Re:amaze’s chat widget is now available on the Checkout and Thank You pages for Shopify Plus merchants. For other Shopify plans, it can be added to the Thank You page (this is due to Shopify’s platform restrictions).
Live chat on the Shopify checkout page is a game-changer for businesses. Customers at checkout are at their highest intent to buy, but any issue—like a discount code not working or a payment concern—can lead to abandoned carts. By offering instant support at this crucial moment, you can directly reduce cart abandonment and boost conversions.
Search for Shopify Product Variants
Re:amaze has always allowed searching for Shopify product variants within the product insert modal while chatting with customers, but this was previously limited to 75 variants per request. Now, we’ve expanded this to 250, making it easier to find and share the exact product details a customer needs. Whether you’re sending a direct purchase link or creating an invoice with the right products, this update helps you quickly locate variants without extra scrolling or searching—right from your conversation view.
AI Spam Classification Updates
We’ve enhanced Re:amaze’s AI-powered spam detection to make filtering unwanted messages even more effective. With this update, the AI Spam classifier will now analyze each incoming message until one of two conditions is met:
- A team member responds to the conversation.
- The sender submits five messages without receiving a response.
By continuously evaluating messages in real time, this improvement helps prevent spam from cluttering your inbox while ensuring legitimate conversations aren’t mistakenly flagged. This update is part of our ongoing efforts to enhance AI-driven automation in Re:amaze.
AI Writing Assistance Improvements
We’ve made a small but impactful update to Improve My Response and Write It for Me to enhance AI-generated replies. Now, responses will be generated in the language set in your profile settings. This update ensures that AI-assisted replies align with your preferred language, making responses more natural and seamless for your workflow.
WooCommerce Product Insert
For those with a WooCommerce store connected to Re:amaze, inserting products into customer replies has always made product recommendations easier. Now, we’ve made it even better—the WooCommerce product insert modal will display products in your store’s native currency.
This update ensures that the pricing shown aligns with your store’s settings, making recommendations clearer and more seamless for both you and your customers.
What’s Next for Re:amaze?
These updates are designed to make managing customer interactions in Re:amaze even more efficient. Whether you’re assisting shoppers at checkout, finding the right product variant faster, or leveraging AI-driven tools, these improvements help you provide better service with less effort. Stay tuned for more updates as we continue enhancing Re:amaze throughout the year.