Last Updated on January 14, 2020 by David
We have a new update for Workflows that is now live!
There is now a new Workflow Trigger for “Customer Conversation Count”. This allows you to target conversations from a customer with a certain number of total conversations or total unresolved conversations.
Example Use Case:
If a particular contact has contacted you over 100 times, then have Re:amaze consider this customer a high priority contact and move it over to Channel 2 and assign all of this customer’s conversations to Mathias.
There is now a new Workflow Trigger for “Conversation Customer Message Count”. This allows you to target conversations that have a specific number of messages from customers (total or just unanswered). See screenshots.
Example Use Case:
If a particular customer messages more than 3 time during the weekend while you’re out of office and nobody has replied, then tag the conversation with URGENT and escalate to tier 1 support team.
