Last Updated on June 9, 2023 by Tony Fowler
Your Re:amaze inbox just got upgraded! Customers now have the option to resolve a conversation when custom chatbots answer their questions. Meaning you are closer to achieving inbox 0 without lifting a finger.
When a customer writes in asking a question, and a custom chatbot triggers a response, the customer may select another pre-determined question, type a different question, or select the “Thanks, I’m Done!” button, which will close the conversation (as displayed in the below image).
Not to mention, we made sure to leave no room for confusion on either side! Once the customer resolves the chat (by selecting the button highlighted in the image above), they will receive a message, “Thank you. This chat is now closed.” to let the customer know the chat is complete. Likewise, the support team can see that the customer resolved the conversation on the back end. Which ultimately should result in more resolved conversations and create an efficient system for your brand and team. Take a peek at how this all works and looks with the images and short video below!
