Response Template Groups (Folders) for Re:amaze Conversations

Last Updated on November 8, 2019 by David

You can now group your response templates into groups/folders in Re:amaze! Grouped response templates have been a highly requested feature update and we’re excited to make this feature now available for all Re:amaze plans.

And while we understand that there might be a need for groups within groups or folders within folders, we believe a 1-level deep interface where the relationship is simply “Group > Response Template” and not “Big Group > Small Group > Response Template”, can significantly reduce UI complexity and search time.

If you do need multi-level grouping of templates, we suggest creating separate groups for each “Small Group”.  For example, instead of a nested relationship such as

“Product > Version 1 > Template 1”

You may create 1 group for

“Product – Version 1 > Template 1”

If you’re a team that uses lots of response templates, we recommend using “Response Template Search” as a means to find your response template more quickly. Digging through nested folders within folders require significantly more time to navigate than search does.

Enjoy and as always, let us know if you have any feedback!