Last Updated on June 9, 2023 by Tony Fowler
We are excited to inform you about the newest WooCommerce + Re:amaze feature update! Promoting and suggesting products just got a lot more customer focused and personal. This helps humanize your customer support and sales teams when they are interacting or conversing with customers.
This means that if a customer is inquiring about products or needs recommendations and has bypassed the bot to talk to a human, your support reps can easily send those suggestions to the customer. This will then allow the customer to click on the product or suggested item and add it to the cart or look at more products. Engagement tailored specifically to the customer or conversation allows a feeling like they have been helped tremendously as if they were in person shopping with you.
We really try to focus on implementing a human touch when using our chat. Especially when it involves interaction with your customers. We see this adds so much value and gains respect and loyalty from the consumer for your brand and your reps. We hope this new feature can be implemented daily for your sales or support reps and will simplify their workflow overall.
Try it out today by simply going into a conversation and clicking on the small “woo” logo above the text box for replies. From there, you can select any and all products you want to include in the response. You can even search for products if you cannot find them listed, or include unpublished products as well to offer special promotions or discounts or even special products to that particular customer! Take a look at the short clip below to see how to add WooCommerce products to your next response!
