Last Updated on January 7, 2020 by David
Re:amaze Satisfaction Surveys allow you to automatically send a survey to customers once their question has been resolved. However, when a particular customer writes in multiple times through different threads, these satisfaction surveys can become overwhelming.
You can now set a wait time for satisfaction surveys so customer who have written in multiple times don’t get multiple surveys when their issue has been resolved.
The default setting for this is “0”, which means there is no minimum wait time between surveys being sent to the same customer for eligible events. Please note that using a non-zero value will cause surveys to be skipped for some conversations.
