Better Conversations. Happier Customers.
Guest Post by Katrina Hatchett Customer engagement is perhaps the most important aspect of any business. Even if you have the best product or service in the world, if your customers aren’t interacting with your business and connecting with you on some level, you’re not going to be making sales, and your conversion rate will … Continue reading “13 Essential Ways You Can Boost Customer Engagement Indefinitely”
Why Training and Development is Crucial for Customer Service Image source: UNSPLASH Customer service is the prime player in any successful business, but so many organizations overlook the training and development needed for a customer service program that excels. At the very basic foundation, customer service is exactly what it sounds like — servicing customers to entice them … Continue reading “Training and Development for Customer Service During a Crisis”
By Molly Barnes of Digital Nomad Life Your attention can be difficult enough to wrangle under the best of conditions in a normal workday. But what about under the rarefied circumstances we find ourselves in now? Much of the world is working from home due to the coronavirus pandemic, and suddenly, you find yourself there, … Continue reading “7 Ways to Avoid Wasting Time While Working From Home (pandemic or not)”
Read the infographic below to learn more! Are chatbots going to be a new normal for online businesses in the short term? The COVID-19 pandemic is making it difficult for brands to cater to their customers due to staff shortages resulting from lockdowns and shelter-in-place orders. Even so, businesses are going to need to operate with … Continue reading “Problems and Benefits of AI Chatbots That You Should Know”
Guest Post by Lisa Michaels. Lisa is a freelance writer, editor and a thriving content marketing consultant from Portland. Feel free to connect with her on Twitter @LisaBMichaels. Did you know that 70% of customers who end up buying from a competitor instead of the company they originally went to do so because of poor … Continue reading “How To Reduce Customer Service Costs Without Hurting Your Business”
Article by Kristin Floridia Image credit: Google.com There was a time when social media was mainly used by businesses as a means to create brand awareness. Today, however, social media has become a place for consumers to interact with brands regarding their questions, concerns, or issues, making it a powerful tool for any business when … Continue reading “Why Social Media Is a Customer Service Channel You Need To Optimize Properly”
Guest Post for Re:amaze by Heather Reading. Heather Redding is a content manager for rent, hailing from Aurora. She loves to geek out writing about wearables, IoT and other hot tech trends. When she finds the time to detach from her keyboard, she enjoys her Kindle library and a hot coffee. Reach out to her … Continue reading “Tips For Great Social Customer Service in The Cloud”
Guest Post for Re:amaze by Anja Jeftovic of LTVplus. LTVplus is a leading provider in virtual assistants for online businesses. Scaling your business processes with in-house personnel can prove challenging — especially when it comes to customer service. Every e-commerce business strives to deliver 24/7 coverage to help customers at any time of the day, but not … Continue reading “How to Find and Qualify a Virtual Assistant for Your Remote Customer Service Team”
Guest Post by Michael Deane for Re:amaze. Michael is an editor behind a small online business and marketing hub, called Qeedle. Millennials are the largest living population in the U.S. at the moment, and what’s most important for marketers, their purchasing power is currently estimated at $600 billion a year, with some predictions saying that … Continue reading “The Key to Attracting Millennial Attention”
Guest Post: Nathan Sykes is the editor of Finding an Outlet. To read the latest in business and technology news, follow Nathan on Twitter @nathansykestech. Let’s talk about how, and why, eCommerce is changing. For a start, it’s changing because it must: by 2021, eCommerce could be a $4.9 trillion industry and will represent a … Continue reading “From UX to Brick and Mortar Lessons: The Changing Face of eCommerce”
Guest Post by Michael Deane. Michael is an editor behind a small online business and marketing hub, called Qeedle. Automation is one of the key components of technological progress. An automated system is one that has the ability to self-regulate, usually for an indefinite amount of time. The more such systems you have in a … Continue reading “Customer Service Automation and What NOT to Do”
Image Credit: Google via https://about.zination.com/ If someone were to ask you to name the first eCommerce company that existed, what name comes to mind? Probably eBay or Amazon? And you’d be right. 1995 is often touted as the defining year for modern eCommerce. Both Amazon and eBay launched publicly in 1995 and, unsurprisingly, both are … Continue reading “How to Understand Conversational Commerce and Adopt it for Your Brand.”
6 often neglected reasons to switch to quick deliveries today This is a Guest Post by Isha Mandloi. Isha is the Content Creator at spocket.co. A friend of squirrels. Loves tacky stuff and new ideas. A couple months ago, I decided to try purchasing a lapel pin from a China based dropshipper- the pin looked … Continue reading “Why You Need Faster Shipping For Dropshipping In 2019”
Customer service, business automation & scalability This post is a re-post from Re:amaze Co-Founder David Feng’s original contribution to the BigCommerce blog. You can read the original here. Chatbots are the newest ecommerce trend. Everyone is talking about them and every business wants to figure out how to use one. But as with all trends, … Continue reading “The World of Chatbots”
Top 10 tips on the best ways to help customers this holiday season The following is an excerpt from a post written by our Co-Founder for BigCommerce. You can find the full post here. Remember to check out Re:amaze for all of your customer service needs. While the holiday season is a great time for … Continue reading “Make Customer Service Your Most Valuable Asset This Holiday Season”
Guest post by Pete Boyle for Re:amaze. Pete is the chief copywriter and content manager for jumper.ai. A new tool that helps online marketers sell more products more easily through social media. Check out jumper for yourself with a free account here. A couple of days ago I wandered into the Ted Baker (TB) store … Continue reading “The Future of eCommerce Revolves Around this Single Idea”
Guest Post by Nathan Sykes. Nathan is the editor of Finding an Outlet. To read the latest in business and technology news, follow Nathan on Twitter @nathansykestech. Generation Z consists of people born after 1995. Unlike Millennials and Generation X, Gen Z grew up with the internet as a part of their lives. This large … Continue reading “The Key to Gen Z Is a Customer-Centric Mindset”
Guest Post by David Henzel. David is a serial entrepreneur on a mission to rid the world of bad customer experiences. He’s also the founder of @LTVplusHQ @TaskDrive and @MaxCDN. Live chat is awesome. It is intuitive, it helps users instantly and it builds an instant connection with your users. The question of whether live … Continue reading “Get Up to 11x Conversions on your Website Using Live Chat”
Guest Post by Pete Boyle. Pete is the founder of Have-a-word and content manager / chief copywriter at Recart, an all in one eCommerce marketing solution that helps merchants recapture lost revenue and increase their profits. So far, Recart has helped their merchants recapture over $90,000,000 in lost revenue. If I dangled a crisp $100 … Continue reading “How to Leverage Live Chat for Better Customer Service and Sales”
Check out our latest integration and collaboration with the company that brings you Jira and Bitbucket! Customer service is collaborative business. No support agent can answer every question and no two customers are the same. That’s why we’ve designed Re:amaze to work hand-in-hand with the two most popular internal business chat platforms: Stride and Slack. … Continue reading “Collaborative Customer Service by Re:amaze. Designed for Atlassian Stride.”
