Customer Service Best Practices

Training and Development for Customer Service During a Crisis

April 13, 2020

Why Training and Development is Crucial for Customer Service Image source: UNSPLASH Customer service is the prime player in any successful business, but so many organizations overlook the training and development needed for a customer service program that excels. At the very basic foundation, customer service is exactly what it sounds like — servicing customers to entice them … Continue reading “Training and Development for Customer Service During a Crisis”

7 Ways to Avoid Wasting Time While Working From Home (pandemic or not)

April 3, 2020

By Molly Barnes of Digital Nomad Life Your attention can be difficult enough to wrangle under the best of conditions in a normal workday. But what about under the rarefied circumstances we find ourselves in now? Much of the world is working from home due to the coronavirus pandemic, and suddenly, you find yourself there, … Continue reading “7 Ways to Avoid Wasting Time While Working From Home (pandemic or not)”

Why Social Media Is a Customer Service Channel You Need To Optimize Properly

October 2, 2019

Article by Kristin Floridia Image credit: Google.com There was a time when social media was mainly used by businesses as a means to create brand awareness. Today, however, social media has become a place for consumers to interact with brands regarding their questions, concerns, or issues, making it a powerful tool for any business when … Continue reading “Why Social Media Is a Customer Service Channel You Need To Optimize Properly”

How to Find and Qualify a Virtual Assistant for Your Remote Customer Service Team

June 3, 2019

Guest Post for Re:amaze by Anja Jeftovic of LTVplus. LTVplus is a leading provider in virtual assistants for online businesses. Scaling your business processes with in-house personnel can prove challenging — especially when it comes to customer service. Every e-commerce business strives to deliver 24/7 coverage to help customers at any time of the day, but not … Continue reading “How to Find and Qualify a Virtual Assistant for Your Remote Customer Service Team”

From UX to Brick and Mortar Lessons: The Changing Face of eCommerce

May 20, 2019

Guest Post: Nathan Sykes is the editor of Finding an Outlet. To read the latest in business and technology news, follow Nathan on Twitter @nathansykestech. Let’s talk about how, and why, eCommerce is changing. For a start, it’s changing because it must: by 2021, eCommerce could be a $4.9 trillion industry and will represent a … Continue reading “From UX to Brick and Mortar Lessons: The Changing Face of eCommerce”

How to Understand Conversational Commerce and Adopt it for Your Brand.

March 20, 2019

Image Credit: Google via https://about.zination.com/ If someone were to ask you to name the first eCommerce company that existed, what name comes to mind? Probably eBay or Amazon? And you’d be right. 1995 is often touted as the defining year for modern eCommerce. Both Amazon and eBay launched publicly in 1995 and, unsurprisingly, both are … Continue reading “How to Understand Conversational Commerce and Adopt it for Your Brand.”

The World of Chatbots

October 31, 2018

Customer service, business automation & scalability This post is a re-post from Re:amaze Co-Founder David Feng’s original contribution to the BigCommerce blog. You can read the original here. Chatbots are the newest ecommerce trend. Everyone is talking about them and every business wants to figure out how to use one. But as with all trends, … Continue reading “The World of Chatbots”

How to Leverage Live Chat for Better Customer Service and Sales

June 12, 2018

Guest Post by Pete Boyle. Pete is the founder of Have-a-word and content manager / chief copywriter at Recart, an all in one eCommerce marketing solution that helps merchants recapture lost revenue and increase their profits. So far, Recart has helped their merchants recapture over $90,000,000 in lost revenue. If I dangled a crisp $100 … Continue reading “How to Leverage Live Chat for Better Customer Service and Sales”

Collaborative Customer Service by Re:amaze. Designed for Atlassian Stride.

May 21, 2018

Check out our latest integration and collaboration with the company that brings you Jira and Bitbucket! Customer service is collaborative business. No support agent can answer every question and no two customers are the same. That’s why we’ve designed Re:amaze to work hand-in-hand with the two most popular internal business chat platforms: Stride and Slack. … Continue reading “Collaborative Customer Service by Re:amaze. Designed for Atlassian Stride.”