Feature Updates

February 17, 2025

Using Facebook Messenger bots with Re:amaze can help automate greetings and answer common customer questions. However, if Messenger is connected as a social channel in Re:amaze, bot interactions can quickly overwhelm your inbox. Fortunately, there’s a way to keep things organized while still taking advantage of automation to handle routine inquires. Set Your Messenger Bot … Continue reading “Managing Facebook Messenger Bots with Re:amaze”

October 29, 2024

At Re:amaze, we’re constantly enhancing our AI tools to help you connect with customers more effectively. Our latest update to the AI-powered ‘Suggest a Response’ feature offers AI-suggested responses for orders, making it easier to quickly answer order-related questions. With detailed order information right at their fingertips, agents can now provide accurate responses in seconds. … Continue reading “New! AI Suggested Responses For Orders”

October 17, 2024

We’re excited to announce a powerful new update to the AI FAQ Bot in Re:amaze. You now have the ability to decide whether the bot uses unlisted articles when generating responses for your customers. What is the AI FAQ Bot? The AI FAQ Bot builds on our original FAQ Bot, which helps customers by matching … Continue reading “New AI FAQ Bot Update! Control Unlisted Article Responses”

October 16, 2024

Customize AI for a unique Customer Experience in Re:amaze Re:amaze now allows you to fully customize your AI settings. You can fine-tune the AI’s behavior to better reflect your brand’s personality. This powerful feature allows you to guide how your AI interacts with customers, mirroring your brand’s tone, style, and approach. If you manage multiple … Continue reading “Re:amaze AI: Customize for Your Brand”

September 23, 2024

It’s official, Amazon’s October Prime Day sale, Prime Big Deal Days, is happening on October 8th and 9th. This two-day mega sale is exclusive to Prime members, offering 48 hours of discounts on a wide range of products, including tech, home essentials, and more, as holiday shopping kicks off early. For retailers, this event is … Continue reading “Prime Day is Coming, Here’s How to Prepare”

September 12, 2024

Apple Intelligence is not just transforming personal devices—they’re influencing a wide range of industries. By pushing the boundaries of AI, Apple is setting new standards that go beyond its ecosystem, impacting sectors that rely on new tech. At Re:amaze, we understand how AI is reshaping customer service interactions. As Apple makes strides in natural language … Continue reading “How Apple Intelligence May Shape the Future of Re:amaze”

August 29, 2024

You can now disable chat attachments in Re:amaze! With this new feature, embeddables like Chat and Contact Forms will no longer allow customers to attach files and images. This update is designed to enhance the security and privacy of your customer interactions. Why disable chat attachments in Re:amaze? Security Risks Attachments in chat conversations can … Continue reading “Enhance Security & Data Privacy: Disable Chat Attachments in Re:amaze”

August 19, 2024

Managing spammy, unwanted messages can be a irritating, but Re:amaze makes it easy with our AI-powered spam filtering. This feature automatically identifies and filters out spam from your inbox, allowing you to focus on genuine customer interactions. Whether you need spam filtering for chat, email, or both, Re:amaze has you covered. How AI Spam Filtering … Continue reading “Re:amaze AI-Powered Spam Filtering”

August 13, 2024

Switching from Zendesk to Re:amaze may seem like an overwhelming task, but it doesn’t have to be. We recognize that transferring your data from Zendesk is a major step. That’s why we’ve streamlined the process with our built-in migration tool. With Re:amaze, you can easily transfer your data without needing any third-party apps or complex … Continue reading “Switching from Zendesk to Re:amaze? Here’s How We Make It Easy”

August 1, 2024

What is Smart Assign? Re:amaze offers a Round Robin-style tool we call Smart Assign. This automatically distributes conversations to team members without requiring you to select a specific person. With a smart twist, Smart Assign will assign conversation to the team member with the fewest unresolved conversations. Smart Assign is designed to exclude team members … Continue reading “Balance Staff Workload with Smart Assign Updates (Round Robin)”

July 29, 2024

With Re:amaze, you can better manage shifts for your team with our newly released staff permissions: Manage Personal Shifts and Manage Staff. These permission options will provide you with more control and flexibility when it comes to managing your staff and what they’re able to access within your account. The Importance of Managing Shifts with … Continue reading “How to Manage Shifts in Re:amaze: New Permissions for Better Control”

July 22, 2024

If you’ve ever used AI tools like ChatGPT, you know how valuable they can be when you need help finding the right words to get your point across. Re:amaze provides an entire suite of AI-powered tools to make your life easier and have your business run more smoothly. Our AI tools are integrated into almost … Continue reading “Enhance Customer Communication with AI-Powered Writing Tools”

July 16, 2024

Re:amaze has released a new feature to help you get the most out of your your Chat Widget. Now, when building or modifying your Shoutbox Greeting, you can add automated Quick Responses to Conversation Starters. What is a Quick Response? Quick Responses are buttons with pre-written buttons or options that your customers can choose from … Continue reading “Level Up Your Chat Widget with Re:amaze Quick Responses”

May 30, 2024

At Re:amaze, we are always innovating and improving our services so that we can provide an exceptional product experience. A few months ago, we upgraded our search capabilities and we’d like to share the technical insights behind this upgrade so you can better understand the improvements taking place behind the scenes. Whether you’re searching within … Continue reading “Behind the Scenes: Enhancing Search Capabilities”

May 29, 2024

Boost your security measures with Re:amaze‘s latest offering: file download restrictions by file type! Now you have the power to specify which file formats are allowed for download from customer attachments, providing an extra layer of protection against phishing and malware risks. With options including .exe, .dmg, .zip, and .rar, you can tailor your security … Continue reading “File Type Download Restrictions: New Security Features from Re:amaze!”

May 13, 2024

Meta Business Suite centralizes the management of Facebook and Instagram accounts for small businesses and creators, providing a comprehensive suite of tools—all conveniently accessible in one platform. With Meta Business Suite, you can enhance your online presence, expand your reach, and stay informed. How does it work with Re:amaze? Re:amaze is known for its unified … Continue reading “Streamline Customer Communication with Re:amaze and Meta Business Suite”

May 9, 2024

At Re:amaze, we understand the importance of branding and personalization, which is why we’re excited to announce that you can now customize your Permalink Pages using CSS! What are Conversation Permalink Pages? If you’re unfamiliar with Permalinks, they are running snapshots of an existing conversation that may be shared and viewed only through a secure … Continue reading “Customize Permalink Pages with CSS”

May 1, 2024

With Re:amaze‘s Cue durations, you can optimize customer engagement by deciding exactly how long you want your Cues visible on a page. What are Cues and how to they help with customer engagement? Cues are messages or prompts that you can create to automatically engage with visitors on your site based on certain criteria. Some … Continue reading “Optimize Customer Engagement: Setting Durations for Cues in Re:amaze”

April 26, 2024

To help you enhance transparency with your customers, Re:amaze‘s Classic Chat now includes an automated message to update customers on your team’s availability. This message will appear in your Chat Widget and help to set customer expectations during busier hours. How does it work? In your Roles and Permissions settings, you can set a maximum … Continue reading “Live Chat Availability: Let Your Customers Know When You’re Busy”

April 3, 2024

With Re:amaze, you can quickly understand customer conversations using our newest release: AI-Powered Conversation Sentiment Analysis. This new feature allows you to quickly gauge the sentiment of both past and ongoing conversations with your customers. This is hugely beneficial if you’re picking up conversations from other agents, or if you want to ask direct questions … Continue reading “Using AI to Understand Customer Conversations”