Feature Updates

July 8, 2019

You can now compose your Re:amaze replies in glorious HTML using our new WYSIWYG (What You See is What You Get) editor. Our team is still working on adding more capabilities to the editor such as being able to embed images and supporting more nuanced editing tools such as strikethroughs. The new WYSIWYG HTML editor … Continue reading “New WYSIWYG Editor for Re:amaze! Reply to Customers Using Intuitive HTML.”

ReCharge Payments is the leading platform to launch and scale your subscription business on Shopify. Over 10,000+ Shopify stores like 5-Hour Energy, Dr.Axe, and Death Wish Coffee use ReCharge to power their subscription products. Using ReCharge on Shopify makes selling subscription boxes a breeze. Some of ReCharge’s core features include: Transforming existing one-time products into … Continue reading “Re:amaze Integrates with ReCharge Payments for Seamless eCommerce Subscription Management”

July 5, 2019

Re:amaze’s Android app gives you the ability to amaze customers while you’re on the go! With real time notifications and mobile collaboration built in, you can help customers no matter where you are and help them to an awesome experience that’s just a finger tap away. Like its web sibling, the Re:amaze mobile app extends powerful … Continue reading “Re:amaze Mobile V1.2.1 for Android Supports Facial and Fingerprint Authentication”

July 3, 2019

Re:amaze’s iOS app gives you the ability to amaze customers while you’re on the go! With real time notifications and mobile collaboration built in, you can help customers no matter where you are and help them to an awesome experience that’s just a finger tap away. Like its web sibling, the Re:amaze mobile app extends … Continue reading “Re:amaze Mobile V1.2.0 for iOS Supports Face ID”

June 21, 2019

Re:amaze supports certain dynamic variables for Response Templates, Autoresponders, and Workflow Responses. Variables are related to the customer associated with the conversation context and further variables are made available depending on integrations that you’ve enabled in your account. Dynamic Variables are based on Liquid and can be used with simple logical statements. Integration Variables are only made … Continue reading “Re:amaze Now Supports Advanced WooCommerce Dynamic Variables”

June 19, 2019

Classic Live Chat is a great chat mode to use if you’re staffed for dedicated live chat sessions with customers. It offers a consistent experience to customers in that they need to reserve a spot in line and wait for an agent to become available. The added benefit of Classic Live Chat is that agents … Continue reading “Re:amaze Classic Live Chat Auto Assigns Next Chat”

June 15, 2019

Numerous countries around the world must abide by local governing laws when it comes to data handling for online business activity. In order to business online, businesses must be able to control how customer data is treated and handled after it has experienced a lifecycle in its data warehouses. For example, customers may request that … Continue reading “Enforcing Data Policy with Re:amaze Assistant”

June 1, 2019

There are times when you want to message customers automatically but also want them to take action immediately. If there’s a piece of information or action you want them to take without starting a full conversation, giving customers to communicate using a short reply is extremely handy. As a result, we’ve added “Quick Responses” to … Continue reading “Adding Quick Responses to Re:amaze Cue Action Buttons”

May 21, 2019

For those of you using Shopify and Re:amaze, you can now access an order’s timeline of events directly through the Shopify data module inside your Re:amaze conversation. Order timelines are a great way to track how an order has evolved, changed, and progressed through your eCommerce platform and adds a lot more efficiency to how you … Continue reading “Re:amaze Shopify Integration Now Supports Order Timelines”

May 20, 2019

If you haven’t noticed already, we’ve made several major changes to the Re:amaze dashboard to improve your quality of life when it comes to using Re:amaze on a daily basis. Focusing on your moment-to-moment usage of the Re:amaze dashboard means adding more customizable options, quicker UI refreshes, and sticky selections across our UI. In the … Continue reading “Quality of Life Improvements to Re:amaze UI and UX”

May 15, 2019

We’ve added a new update to our Workflow Report. You now have the ability to click out to view a full list of conversations where your workflows have run! At the bottom of the report, we display the Workflow Trigger Count.  You can now click onto each specific workflow, which will then redirect you to … Continue reading “Re:amaze Workflows Report Now Shows Processed Conversations”

We’ve updated Re:amaze Roles and Permissions to include two new settings to give you more control over how your staff team is setup. Ability to Manage Staff and Staff Roles We’ve added a setting for you to turn on or turn off the ability for a staff role to manage other staff members’ roles. By default, … Continue reading “New Re:amaze Roles and Permissions for Setting Max Chats and Managing Roles”

May 8, 2019

Our team is continuing to make improvements to Re:amaze Chatbots based on your feedback! New to Chatbots is the ability to: Automatically escalate any unanswered conversations to your support team. By default, bots will auto escalate after 5 minutes of inactivity if the user has not answered any bot messages. You can enable this new setting if … Continue reading “Re:amaze Chatbots Can Now Automatically Escalate Unanswered Messages and Be Turned Off During Office Hours”

You asked for it, so we created it – the Re:amaze and Amazon integration is finally here! If you sell your products on Amazon, our new Amazon integration will allow you to access your customer’s purchase history from your Amazon listing. The integration will display order items, order status, purchase date, and much more! You will … Continue reading “Try The Brand New Re:amaze And Amazon Integration!”

May 1, 2019

Cues are a great way to automatically engage customers who’re on your website and actively browsing. In the past several months, we’ve seen the adoption of Cue increase dramatically and have seen awesome examples of how some businesses utilize the power of Cues. Here are some of our favorites: Using Cues to announce new products … Continue reading “Re:amaze Cues Now Supports Custom Fields and an Advanced Option to Disable Clicks”

April 24, 2019

Re:amaze has just made a new update to the Outbound Report – you now have the ability to export Outbound Reports as CSV files! The report contains conversation details, including: message channel, conversation origin, conversation URL, message body, and more! At the bottom of the Outbound Report, a link is provided to download the data as a … Continue reading “Export Your Outbound Report as CSV Files”

April 12, 2019

We’ve made a small change to the way Reassigning works in Re:amaze. It now defaults to you to save from having to search through a list of available staff users.

You can now limit access for users to move conversations between brand and channels they have and don’t have access to. If you manage multiple brands or businesses, it might be important so your staff users don’t accidentally or intentionally move a conversation from a channel that belongs to Brand A to Brand B. With … Continue reading “New Permission Setting for Moving Conversations Across Brands and Channels”

Automated Workflows have always been an essential tool to make Re:amaze more efficient for your day-to-day tasks. Over the past few months, we’ve introduced a lot of new updates to Workflows. This is another step closer to making Workflows the most powerful internal feature for Re:amaze. In the coming months, you can expect to see … Continue reading “Re:amaze Advanced Workflows Update (Must Read!)”

You can now more easily connect your Microsoft Outlook and Office 365 emails to your Re:amaze email channels via Custom SMTP. If your business email addresses are provided by Microsoft Office 365 or Outlook, using Custom SMTP is a great way to maintain your email deliverability since all email replies are sent through Microsoft’s email servers. Previously, … Continue reading “Connecting Microsoft Outlook and Office 365 Emails to Re:amaze Using New OAuth (Open Authentication)”