Better Conversations. Happier Customers.
Re:amaze has just made a new update to the Outbound Report – you now have the ability to export Outbound Reports as CSV files! The report contains conversation details, including: message channel, conversation origin, conversation URL, message body, and more! At the bottom of the Outbound Report, a link is provided to download the data as a … Continue reading “Export Your Outbound Report as CSV Files”
We’ve made a small change to the way Reassigning works in Re:amaze. It now defaults to you to save from having to search through a list of available staff users.
You can now limit access for users to move conversations between brand and channels they have and don’t have access to. If you manage multiple brands or businesses, it might be important so your staff users don’t accidentally or intentionally move a conversation from a channel that belongs to Brand A to Brand B. With … Continue reading “New Permission Setting for Moving Conversations Across Brands and Channels”
Automated Workflows have always been an essential tool to make Re:amaze more efficient for your day-to-day tasks. Over the past few months, we’ve introduced a lot of new updates to Workflows. This is another step closer to making Workflows the most powerful internal feature for Re:amaze. In the coming months, you can expect to see … Continue reading “Re:amaze Advanced Workflows Update (Must Read!)”
You can now more easily connect your Microsoft Outlook and Office 365 emails to your Re:amaze email channels via Custom SMTP. If your business email addresses are provided by Microsoft Office 365 or Outlook, using Custom SMTP is a great way to maintain your email deliverability since all email replies are sent through Microsoft’s email servers. Previously, … Continue reading “Connecting Microsoft Outlook and Office 365 Emails to Re:amaze Using New OAuth (Open Authentication)”
Re:amaze has just introduced a newly updated FAQ article editor which includes the ability to type content using WYSIWYG HTML (what you see is what you get). The new WYSIWYG editor brings a more visual experience while creating your FAQ help articles. It’s now easier to add headers, typographical emphases (bold, italics), create tables, link … Continue reading “Re:amaze Now Supports Full HTML WYSIWYG (What You See Is What You Get) FAQ Editor”
The new “Me” filter is designed to make conversations related to your activities easier to find and much more relevant in the context of interacting with customers. With this new filter, Re:amaze has made conversations pertaining to yourself much more accessible. Within the “Me” filter, there are sub-filters (similar to the main filters) that you can … Continue reading “New “Me” Filter for Re:amaze”
There’s a new Pipedrive integration for Re:amaze! The original integration allowed you to view open deals within each customer conversation and easily access customer data with a single click. This updated Pipedrive integration for Re:amaze allows you to view and edit existing open deals, as well as create new deals for a particular contact. These improvements to the … Continue reading “Re:amaze and Pipedrive (Updated Integration)”
Re:amaze has just added a “Zero Response Rate” report that displays the percentage of conversations that are resolved without a staff reply. These conversations include threads that have been manually resolved by a staff user or that have resolved by a workflow.
As of today, Atlassian’s HipChat and Stride service will no longer be supported by Re:amaze. Back in late 2018, Atlassian officially announced the deprecation for their popular, but not popular enough, messaging service HipChat and Stride in favor of a collaboration with Slack. Re:amaze continued to support HipChat and Stride for as long as it … Continue reading “Re:amaze Stops Integration Support for Atlassian HipChat and Stride”
It’s here! Re:amaze and Octane AI has officially partnered up to offer seamless AI assisted customer service for eCommerce businesses using Facebook Messenger and Shopify! Octane AI’s Messenger chatbot is perfect for automatically handling customer responses. But now with Octane AI + Re:amaze, your customers will be able to talk to a live customer service … Continue reading “Octane AI and Re:amaze: Offer Seamless AI Assisted Customer Service For Ecommerce”
Starting on Wednesday, March 13th 2019, you’ll be able to utilize Re:amaze’s latest chatbot, the Order Bot! Get started here. Our latest statistics show that over 30% of all eCommerce conversations through live chat are related to checking on orders. Things such as: Where’s my order? When will my order ship? I purchased something a … Continue reading “Introducing Order Bot! Check Out Re:amaze’s Newest Chatbot!”
Quick update again for Re:amaze Roles and Permissions! You can now grant or remove access for accessing Shopify data when it comes to processing refunds and cancellations. For existing roles that impact access to Shopify data, please head on over to Re:amaze settings > Account settings > Roles and permissions and update this field if … Continue reading “New Shopify and Re:amaze Permissions for Returns and Refunds”
Workflows is an essential part of making Re:amaze work more efficiently for your team. From auto-replying to auto-tagging, and from understanding a customer’s custom form selection to moving conversations from channel to channel, Re:amaze Workflows is flexible enough to fit into your business processes. Ever since we introduced Re:amaze Departments, there has been overwhelming adoption. … Continue reading “Re:amaze Departments Now Available As Workflow Triggers and Commands”
Re:amaze has just introduced a new feature that allows you to tag multiple conversations at once within your inbox. To enable the menu option for tagging, you’ll need to select at least one conversation from the main inbox. Once the “Tag” option appears, you can choose to apply one or multiple tags. Being able to tag conversations directly … Continue reading “Bulk Tagging Conversations In Re:amaze”
Did you know that Re:amaze currently offers over 25 awesome integrations with apps you already use and love? If you take into consideration that Re:amaze also integrates with Zapier and Piesync, the possibilities are endless! If you didn’t know about Re:amaze native integrations, we have just the place for you to window shop! Head on … Continue reading “Check Out All The Integrations for Re:amaze”
Long conversations can lead to long threads. And long threads can leads to scrolling fatigue. In worse cases, long threads can lead to finger cramps! We’ve made a few important changes to the way messages are displayed and how you scroll through the Re:amaze dashboard. You now have access to a Quick Scroll feature that … Continue reading “Better Thread Navigation For Re:amaze Conversations!”
We’ve added a new ability to Re:amaze Roles and Permissions to allow an admin to remove the ability to delete conversations! You may update any existing roles or create new roles using this new permission control setting. Deleting conversations is a permanent action in Re:amaze. All deleted conversations will no longer be retrievable by your … Continue reading “New Re:amaze Permission to Delete Conversations”
Cues are a powerful way to deliver targeted messages automatically and in a scalable way. Re:amaze’s targeting rules allow you to publish messages for a variety of different scenarios such as: Site/cart abandonment New product/service announcements Onboarding tutorials Promotional content Holiday or special event sales and much more However, oftentimes, remembering to disable a Cue … Continue reading “Schedule Your Re:amaze Cues’ Start Date and End Date”
Have you ever scrambled to find a pen and paper to jot some notes down during a phone call with an important client or customer? Re:amaze’s new feature now allows you to log Aircall calls from the beginning of a phone call and add internal notes throughout your call. To enable this new feature, go to settings … Continue reading “Log Aircall Conversations into Re:amaze at the Start of a Call”
