Feature Updates

April 12, 2019

Re:amaze has just introduced a newly updated FAQ article editor which includes the ability to type content using WYSIWYG HTML (what you see is what you get). The new WYSIWYG editor brings a more visual experience while creating your FAQ help articles. It’s now easier to add headers, typographical emphases (bold, italics), create tables, link … Continue reading “Re:amaze Now Supports Full HTML WYSIWYG (What You See Is What You Get) FAQ Editor”

The new “Me” filter is designed to make conversations related to your activities easier to find and much more relevant in the context of interacting with customers. With this new filter, Re:amaze has made conversations pertaining to yourself much more accessible. Within the “Me” filter, there are sub-filters (similar to the main filters) that you can … Continue reading “New “Me” Filter for Re:amaze”

There’s a new Pipedrive integration for Re:amaze! The original integration allowed you to view open deals within each customer conversation and easily access customer data with a single click. This updated Pipedrive integration for Re:amaze allows you to view and edit existing open deals, as well as create new deals for a particular contact. These improvements to the … Continue reading “Re:amaze and Pipedrive (Updated Integration)”

Re:amaze has just added a “Zero Response Rate” report that displays the percentage of conversations that are resolved without a staff reply. These conversations include threads that have been manually resolved by a staff user or that have resolved by a workflow.

March 21, 2019

As of today, Atlassian’s HipChat and Stride service will no longer be supported by Re:amaze. Back in late 2018, Atlassian officially announced the deprecation for their popular, but not popular enough, messaging service HipChat and Stride in favor of a collaboration with Slack. Re:amaze continued to support HipChat and Stride for as long as it … Continue reading “Re:amaze Stops Integration Support for Atlassian HipChat and Stride”

March 20, 2019

It’s here! Re:amaze and Octane AI has officially partnered up to offer seamless AI assisted customer service for eCommerce businesses using Facebook Messenger and Shopify! Octane AI’s Messenger chatbot is perfect for automatically handling customer responses. But now with Octane AI + Re:amaze, your customers will be able to talk to a live customer service … Continue reading “Octane AI and Re:amaze: Offer Seamless AI Assisted Customer Service For Ecommerce”

March 11, 2019

Starting on Wednesday, March 13th 2019, you’ll be able to utilize Re:amaze’s latest chatbot, the Order Bot! Get started here. Our latest statistics show that over 30% of all eCommerce conversations through live chat are related to checking on orders. Things such as: Where’s my order? When will my order ship? I purchased something a … Continue reading “Introducing Order Bot! Check Out Re:amaze’s Newest Chatbot!”

March 7, 2019

Quick update again for Re:amaze Roles and Permissions! You can now grant or remove access for accessing Shopify data when it comes to processing refunds and cancellations. For existing roles that impact access to Shopify data, please head on over to Re:amaze settings > Account settings > Roles and permissions and update this field if … Continue reading “New Shopify and Re:amaze Permissions for Returns and Refunds”

Workflows is an essential part of making Re:amaze work more efficiently for your team. From auto-replying to auto-tagging, and from understanding a customer’s custom form selection to moving conversations from channel to channel, Re:amaze Workflows is flexible enough to fit into your business processes. Ever since we introduced Re:amaze Departments, there has been overwhelming adoption. … Continue reading “Re:amaze Departments Now Available As Workflow Triggers and Commands”

Re:amaze has just introduced a new feature that allows you to tag multiple conversations at once within your inbox. To enable the menu option for tagging, you’ll need to select at least one conversation from the main inbox. Once the “Tag” option appears, you can choose to apply one or multiple tags. Being able to tag conversations directly … Continue reading “Bulk Tagging Conversations In Re:amaze”

Did you know that Re:amaze currently offers over 25 awesome integrations with apps you already use and love? If you take into consideration that Re:amaze also integrates with Zapier and Piesync, the possibilities are endless! If you didn’t know about Re:amaze native integrations, we have just the place for you to window shop! Head on … Continue reading “Check Out All The Integrations for Re:amaze”

Long conversations can lead to long threads. And long threads can leads to scrolling fatigue. In worse cases, long threads can lead to finger cramps! We’ve made a few important changes to the way messages are displayed and how you scroll through the Re:amaze dashboard. You now have access to a Quick Scroll feature that … Continue reading “Better Thread Navigation For Re:amaze Conversations!”

We’ve added a new ability to Re:amaze Roles and Permissions to allow an admin to remove the ability to delete conversations! You may update any existing roles or create new roles using this new permission control setting. Deleting conversations is a permanent action in Re:amaze. All deleted conversations will no longer be retrievable by your … Continue reading “New Re:amaze Permission to Delete Conversations”

February 11, 2019

Cues are a powerful way to deliver targeted messages automatically and in a scalable way. Re:amaze’s targeting rules allow you to publish messages for a variety of different scenarios such as: Site/cart abandonment New product/service announcements Onboarding tutorials Promotional content Holiday or special event sales and much more However, oftentimes, remembering to disable a Cue … Continue reading “Schedule Your Re:amaze Cues’ Start Date and End Date”

Have you ever scrambled to find a pen and paper to jot some notes down during a phone call with an important client or customer? Re:amaze’s new feature now allows you to log Aircall calls from the beginning of a phone call and add internal notes throughout your call. To enable this new feature, go to settings … Continue reading “Log Aircall Conversations into Re:amaze at the Start of a Call”

Have you ever wanted to send a conversion over to a specific department in your company? Well now you can! Introducing Departments for Re:amaze (only available for Plus and Legacy-Plus plans). Create and add team members to a department (i.e. Engineering, Sales, etc.). With the implementation of Departments on Re:amaze, you can now reassign conversations to … Continue reading “Introducing Departments (Staff Groups) for Re:amaze”

Do you often use FAQ articles and response templates to respond to customers? We’ve now made it easier to input these into your text box with keyboard shortcuts. To insert an FAQ article, hold down the Ctrl + K keys. A search bar should appear and you can type in key words to look for specific … Continue reading “New Re:amaze Keyboard Shortcuts for Inputting FAQ Articles and Response Templates”

Say goodbye to the days you would only be able to see your permalink conversations in plain text. You can now see your Re:amaze email conversations in full HTML! To view your permalink conversations, click on the time stamp under any message in the conversation. Re:amaze conversations are now easier to share and view.  

Our iOS app v.1.17 is now available for download on the App Store, which includes the new split-view capability. Now you can manage customer inquiries while working on other tasks!  How to Enable the Split-Screen View  While in an open app (that is not the Re:amaze app), swipe up from the bottom of the screen until the … Continue reading “Re:amaze Dashboard Split-View Now Available on iPads”

January 17, 2019

We’re super excited to be introducing our latest technology partner, PieSync! PieSync offers an easy way for businesses to synchronize customer data and contact information between multiple apps. PieSync’s intelligent two-way syncing helps bridge data gaps between sales, marketing and customer care so you can get the most out of your customer data. What can you … Continue reading “Announcing PieSync Integration for Re:amaze”