Feature Updates

January 16, 2019

A variety of factors can be attributed to undeliverable emails that bounce. Customers might leave an invalid email address, there could be a typo in their email address (johnsmith@gmal.com), their inbox might be full, etc. An event notification is now added to your Re:amaze conversation if your email reply becomes undeliverable due to one of the … Continue reading “Event Notification in Re:amaze Dashboard for Bounced or Undeliverable Emails”

Do you currently receive long HTML emails in your Re:amaze dashboard? Perhaps you’re experiencing very long threads that make things hard to navigate? If you currently use Re:amaze with the Full HTML email display option turned on, long HTML emails are now collapsed automatically after they reach a certain length. You can view all collapsed … Continue reading “Re:amaze HTML Emails Are Now Automatically Collapsed”

December 15, 2018

There’s no reason to wait for a large volume reports export and disrupt a busy day talking to customers. Oftentimes when you’re exporting a lot of data, Re:amaze needs to crunch those numbers and can be cause for a long wait time. The good news is that we’ve now made volume report downloads completely asynchronous … Continue reading “Re:amaze Volume Reports Now Download While You Work”

December 14, 2018

Using Cues on a daily basis but wish a Chatbot can step in to help once in a while? That’s now possible! To turn on Chatbots for your existing and new Cues, go to Re:amaze Settings > Cues > Edit/New Cue. When you’re done configuring your Cue, the last step allows you to turn on … Continue reading “Re:amaze Cues Now Supports Chatbot Messages”

You can now create automated workflows using Shopify data, which now includes Customer Order Value. This means, when customers message you or email you using an email address that’s associated with an order, Re:amaze will check their total order value before deciding if a workflow should be run. This new trigger will allow you to … Continue reading “New Workflow Trigger For Shopify Order Values”

You can now create new automated workflows in Re:amaze to automatically add customer data attributes based on incoming trigger events! This is extremely useful if you need to identify a group of customers through automated workflows but would like to also add the identifying attribute automatically and not having to do things manually. Customer data … Continue reading “New Workflow Command For Updating Customer Data Attributes”

For those of you on Shopify or BigCommerce, your connected stores are now displayed visibly on your Brand settings page. The purpose of this change is to make brand and store identification much easier. Instead of having to navigate to Re:amaze Settings > Apps > Shopify/BigCommerce, you can now simply go to Brands and tell … Continue reading “Re:amaze Brands Now Show Connected Store”

December 5, 2018

Use workflows much? We bet you do. Workflows is an important part of Re:amaze’s support automation process so you can easily handle a wide variety of incoming customer service requests. By leveraging workflows, you’re allowing Re:amaze to handle lots of tasks automatically either with agent involvement or without. With so many workflows in action, our … Continue reading “Re:amaze Workflows Now Supports Cloning to Improve Support Automation”

Do you sell products on your Shopify storefront in various different currencies? Would you like to be able to see which currency customers picked when they placed the order and be able to process refunds accurately? If so, then we have great news! Re:amaze now supports multiple currencies within the Shopify integration so you can … Continue reading “Shopify Multi Currency Support for Re:amaze”

November 26, 2018

Re:amaze is adjusting our pricing to more accurately reflect the value users get from the platform and to make room for some great new features coming your way soon in 2019 beyond. If you currently have a paid Re:amaze Plus account, this pricing change will not affect your current payment schedule or plan; you are grandfathered … Continue reading “New Pricing for Re:amaze Starting on January 1st, 2019”

November 15, 2018

Big fan of Re:amaze Real Time Messaging but want to easily identify customers who’re still online after they’ve messaged you? Users of Re:amaze Classic Live Chat has always enjoyed a dedicated filter for interacting with online customers. Users of Real Time Messaging can now enjoy that same benefit while reviewing the dashboard at a glance! … Continue reading “Introducing Online Statuses for Re:amaze Real Time Messaging”

November 7, 2018

The Re:amaze team is excited to announce a new feature for enterprise businesses to gain increased access and control over their staff logins. SAML is a standard that enables the secure communication of identities between organizations. Re:amaze is now a SAML Service Provider that can accept Identities provided by a SAML Identity Provider (IdP) for the … Continue reading “Introducing Re:amaze SAML/SSO Integration”

November 1, 2018

Re:amaze now offers you the ability to help customers with even more precision and efficiency. “Peek” is a brand new feature available to Re:amaze Plus plan users and can be accessed through either the Live Dashboard or within the Live View module within conversations. Clicking on “Peek” will grant you instant access to co-browse the … Continue reading “Introducing “Peek” for Re:amaze Live”

October 24, 2018

Welcome to our introduction of Chatbots to the world of Re:amaze! Before we take a look at what’s in store for Re:amaze Chatbots, please take a moment to read our Co-Founder’s piece on Chatbots written for our partners over at BigCommerce. You can find the article below: The World of Chatbots: Customer Service, Business Automation & … Continue reading “Introducing Re:amaze Chatbots (Beta)”

October 9, 2018

Eager to learn about the Re:amaze platform or just need the latest refresher on what the Re:amaze platform has to offer? Head on over to our YouTube channel and watch the latest 5-part series! Click on the YouTube Playlist below:   New to Re:amaze or want your team to learn Re:amaze as soon as possible? … Continue reading “Brand New Re:amaze Platform Videos on YouTube”

If you haven’t noticed already, we’re putting Office Hours front and center in a lot of the features we offer. That means you can leverage Re:amaze features such as: Re:amaze Chat status display Autoresponders Workflows Cues to work with your office hour settings and offer a different experience depending on whether or not you’re in … Continue reading “Re:amaze Cues Update: Office Hours”

If you’re a fan of Re:amaze’s Classic Live Chat mode but have always wanted to measure how happy customers are after a classic live chat has ended, you now can! Classic Live Chat now supports satisfaction surveys directly within the chatbox after a chat has ended. Customers can rate your support quality and leave additional … Continue reading “Re:amaze Classic Live Chat Now Supports Satisfaction Surveys”

You can now create automated and manual workflows in Re:amaze based on whether or not you’re in office hours. This adds a great amount of flexibility to workflow automation rules so you can perform a wide variety of actions when you leave the office and not have to worry about turning on a workflow. To … Continue reading “Re:amaze Workflows Update: Office Hours”

September 26, 2018

Re:amaze now supports animated GIPHY gifs in conversation replies! Enough said! You can easily insert a gif using the latest GIPHY integration by clicking on the “Insert GIPHY and Emojis” menu. Search for a GIF and insert it directly in your conversation replies. Gifs are a great way to express your enthusiasm and mood using … Continue reading “Respond to Customers with GIPHY!”

September 18, 2018

By default, Re:amaze shows a condensed version of incoming emails by stripping out unnecessary HTML content and displays the main message for your customer service agents. If agents want to see the full HTML email, they need to click on the “View Original Email” link. There are two advantages for doing this: Important content is … Continue reading “Re:amaze Inbox Update: Display Full HTML Emails”