Feature Updates

February 11, 2019

Have you ever wanted to send a conversion over to a specific department in your company? Well now you can! Introducing Departments for Re:amaze (only available for Plus and Legacy-Plus plans). Create and add team members to a department (i.e. Engineering, Sales, etc.). With the implementation of Departments on Re:amaze, you can now reassign conversations to … Continue reading “Introducing Departments (Staff Groups) for Re:amaze”

Do you often use FAQ articles and response templates to respond to customers? We’ve now made it easier to input these into your text box with keyboard shortcuts. To insert an FAQ article, hold down the Ctrl + K keys. A search bar should appear and you can type in key words to look for specific … Continue reading “New Re:amaze Keyboard Shortcuts for Inputting FAQ Articles and Response Templates”

Say goodbye to the days you would only be able to see your permalink conversations in plain text. You can now see your Re:amaze email conversations in full HTML! To view your permalink conversations, click on the time stamp under any message in the conversation. Re:amaze conversations are now easier to share and view.  

Our iOS app v.1.17 is now available for download on the App Store, which includes the new split-view capability. Now you can manage customer inquiries while working on other tasks!  How to Enable the Split-Screen View  While in an open app (that is not the Re:amaze app), swipe up from the bottom of the screen until the … Continue reading “Re:amaze Dashboard Split-View Now Available on iPads”

January 17, 2019

We’re super excited to be introducing our latest technology partner, PieSync! PieSync offers an easy way for businesses to synchronize customer data and contact information between multiple apps. PieSync’s intelligent two-way syncing helps bridge data gaps between sales, marketing and customer care so you can get the most out of your customer data. What can you … Continue reading “Announcing PieSync Integration for Re:amaze”

January 16, 2019

Ever wanted to find out if there are other customers in your Re:amaze Contacts database from the same company? You can now easily identify contacts with the same email domain as the person you’re chatting with through the contact profile! Simply open a Re:amaze conversation, and look for other contacts underneath the person’s name. Click … Continue reading “Contacts From The Same Company Are Now Displayed In Your Re:amaze Conversations”

A variety of factors can be attributed to undeliverable emails that bounce. Customers might leave an invalid email address, there could be a typo in their email address (johnsmith@gmal.com), their inbox might be full, etc. An event notification is now added to your Re:amaze conversation if your email reply becomes undeliverable due to one of the … Continue reading “Event Notification in Re:amaze Dashboard for Bounced or Undeliverable Emails”

Do you currently receive long HTML emails in your Re:amaze dashboard? Perhaps you’re experiencing very long threads that make things hard to navigate? If you currently use Re:amaze with the Full HTML email display option turned on, long HTML emails are now collapsed automatically after they reach a certain length. You can view all collapsed … Continue reading “Re:amaze HTML Emails Are Now Automatically Collapsed”

December 15, 2018

There’s no reason to wait for a large volume reports export and disrupt a busy day talking to customers. Oftentimes when you’re exporting a lot of data, Re:amaze needs to crunch those numbers and can be cause for a long wait time. The good news is that we’ve now made volume report downloads completely asynchronous … Continue reading “Re:amaze Volume Reports Now Download While You Work”

December 14, 2018

Using Cues on a daily basis but wish a Chatbot can step in to help once in a while? That’s now possible! To turn on Chatbots for your existing and new Cues, go to Re:amaze Settings > Cues > Edit/New Cue. When you’re done configuring your Cue, the last step allows you to turn on … Continue reading “Re:amaze Cues Now Supports Chatbot Messages”

You can now create automated workflows using Shopify data, which now includes Customer Order Value. This means, when customers message you or email you using an email address that’s associated with an order, Re:amaze will check their total order value before deciding if a workflow should be run. This new trigger will allow you to … Continue reading “New Workflow Trigger For Shopify Order Values”

You can now create new automated workflows in Re:amaze to automatically add customer data attributes based on incoming trigger events! This is extremely useful if you need to identify a group of customers through automated workflows but would like to also add the identifying attribute automatically and not having to do things manually. Customer data … Continue reading “New Workflow Command For Updating Customer Data Attributes”

For those of you on Shopify or BigCommerce, your connected stores are now displayed visibly on your Brand settings page. The purpose of this change is to make brand and store identification much easier. Instead of having to navigate to Re:amaze Settings > Apps > Shopify/BigCommerce, you can now simply go to Brands and tell … Continue reading “Re:amaze Brands Now Show Connected Store”

December 5, 2018

Use workflows much? We bet you do. Workflows is an important part of Re:amaze’s support automation process so you can easily handle a wide variety of incoming customer service requests. By leveraging workflows, you’re allowing Re:amaze to handle lots of tasks automatically either with agent involvement or without. With so many workflows in action, our … Continue reading “Re:amaze Workflows Now Supports Cloning to Improve Support Automation”

Do you sell products on your Shopify storefront in various different currencies? Would you like to be able to see which currency customers picked when they placed the order and be able to process refunds accurately? If so, then we have great news! Re:amaze now supports multiple currencies within the Shopify integration so you can … Continue reading “Shopify Multi Currency Support for Re:amaze”

November 26, 2018

Re:amaze is adjusting our pricing to more accurately reflect the value users get from the platform and to make room for some great new features coming your way soon in 2019 beyond. If you currently have a paid Re:amaze Plus account, this pricing change will not affect your current payment schedule or plan; you are grandfathered … Continue reading “New Pricing for Re:amaze Starting on January 1st, 2019”

November 15, 2018

Big fan of Re:amaze Real Time Messaging but want to easily identify customers who’re still online after they’ve messaged you? Users of Re:amaze Classic Live Chat has always enjoyed a dedicated filter for interacting with online customers. Users of Real Time Messaging can now enjoy that same benefit while reviewing the dashboard at a glance! … Continue reading “Introducing Online Statuses for Re:amaze Real Time Messaging”

November 7, 2018

The Re:amaze team is excited to announce a new feature for enterprise businesses to gain increased access and control over their staff logins. SAML is a standard that enables the secure communication of identities between organizations. Re:amaze is now a SAML Service Provider that can accept Identities provided by a SAML Identity Provider (IdP) for the … Continue reading “Introducing Re:amaze SAML/SSO Integration”

November 1, 2018

Re:amaze now offers you the ability to help customers with even more precision and efficiency. “Peek” is a brand new feature available to Re:amaze Plus plan users and can be accessed through either the Live Dashboard or within the Live View module within conversations. Clicking on “Peek” will grant you instant access to co-browse the … Continue reading “Introducing “Peek” for Re:amaze Live”

October 24, 2018

Welcome to our introduction of Chatbots to the world of Re:amaze! Before we take a look at what’s in store for Re:amaze Chatbots, please take a moment to read our Co-Founder’s piece on Chatbots written for our partners over at BigCommerce. You can find the article below: The World of Chatbots: Customer Service, Business Automation & … Continue reading “Introducing Re:amaze Chatbots (Beta)”