Better Conversations. Happier Customers.
Eager to learn about the Re:amaze platform or just need the latest refresher on what the Re:amaze platform has to offer? Head on over to our YouTube channel and watch the latest 5-part series! Click on the YouTube Playlist below: New to Re:amaze or want your team to learn Re:amaze as soon as possible? … Continue reading “Brand New Re:amaze Platform Videos on YouTube”
If you haven’t noticed already, we’re putting Office Hours front and center in a lot of the features we offer. That means you can leverage Re:amaze features such as: Re:amaze Chat status display Autoresponders Workflows Cues to work with your office hour settings and offer a different experience depending on whether or not you’re in … Continue reading “Re:amaze Cues Update: Office Hours”
If you’re a fan of Re:amaze’s Classic Live Chat mode but have always wanted to measure how happy customers are after a classic live chat has ended, you now can! Classic Live Chat now supports satisfaction surveys directly within the chatbox after a chat has ended. Customers can rate your support quality and leave additional … Continue reading “Re:amaze Classic Live Chat Now Supports Satisfaction Surveys”
You can now create automated and manual workflows in Re:amaze based on whether or not you’re in office hours. This adds a great amount of flexibility to workflow automation rules so you can perform a wide variety of actions when you leave the office and not have to worry about turning on a workflow. To … Continue reading “Re:amaze Workflows Update: Office Hours”
Re:amaze now supports animated GIPHY gifs in conversation replies! Enough said! You can easily insert a gif using the latest GIPHY integration by clicking on the “Insert GIPHY and Emojis” menu. Search for a GIF and insert it directly in your conversation replies. Gifs are a great way to express your enthusiasm and mood using … Continue reading “Respond to Customers with GIPHY!”
By default, Re:amaze shows a condensed version of incoming emails by stripping out unnecessary HTML content and displays the main message for your customer service agents. If agents want to see the full HTML email, they need to click on the “View Original Email” link. There are two advantages for doing this: Important content is … Continue reading “Re:amaze Inbox Update: Display Full HTML Emails”
It’s time to update your Re:amaze Shoutbox/Chatbox again! We have a brand new feature available for Shopify merchants to allow customers to check their order status along with any order notes that are available. If customers left specific order instructions such as “Please gift wrap” or “Gate code is #2300”, these notes will show up … Continue reading “Shoutbox Update: Shopify Order Status and Order Notes”
Love using Re:amaze Cues? Good news! Cues just got a lot more powerful if you’re on the Shopify platform. You can now select from a variety of built-in rules specific to Shopify customers. For example: IF Shopify customer is logged in. IF Shopify customer has tags IF Shopify customer orders count is < or > … Continue reading “Re:amaze Cues Update: Shopify Liquid Rules”
You can now create a role with more granular control to reports. At the high level, you can choose to allow certain agents to access all account reports. You can now also choose to allow access to account level reports but not staff level reports. This is extremely useful if your organization has team members … Continue reading “New Re:amaze Permission Setting for Staff Reports”
You can now export any existing data attributes that belong to customers along with your contacts export! If you’re methodical about updating your contacts with customer data attributes either manually or programmatically (see this or this), you’ll oftentimes want to export this data so you can run marketing campaigns based on segments of customers with … Continue reading “Export Re:amaze Contacts With Data Attributes”
You can now create automated Re:amaze workflows based on whether or not the Shopify customer you’re working with has a refunded the last order. In unique situations where a customer contacts you and you want to send back an automated response only IF they’ve refunded their last order, this is the trigger you’ve been waiting … Continue reading “New Workflow Trigger: Shopify Customer Refund”
You can now add colors to your Re:amaze conversation tags! We currently support up to 6 different colors to help you stay organized. Think of them as post-it note colors 🙂 To update your tag colors, go to “Settings” and then to “Tag Manager”. Click on “Edit” to edit an existing tag. Pick the color … Continue reading “Colored Tags for Re:amaze Conversations and Tags Manager”
Replying to Facebook and Instagram comments on Re:amaze just got a whole lot sweeter. When you reply to comments, your reply box is now nested and gives better indication for what you’re replying to. Sent replies are now better wrapped to show you which reply is attributed to which customer comment. Your Facebook and Instagram … Continue reading “Re:amaze Nested Threads for Facebook and Instagram Comments”
We’re introducing a new integration for Re:amaze today! Meetingbird! It’s an easy to use scheduling platform designed to make, well, scheduling easier between you and your customers. By installing the Meetingbird chrome extension, you can now efficiently manage your calendars and book meetings with customers directly inside Re:amaze conversations. Save time and hassle from messaging each other back and forth to … Continue reading “New Re:amaze App: Meetingbird”
Re:amaze now integrates with Pipedrive! Pipedrive is a CRM platform designed to help your business drive more sales. Everything from pipeline management to sales forecasting and from activities/goals tracking to sales reporting is designed with a single purpose: to help you to take action, remain organized and stay in control of the complex sales process. So … Continue reading “New Re:amaze App: Pipedrive”
Re:amaze now supports Dynamic Variables for response templates, autoresponders, and workflows! Dynamic Variables are currently available for a few generic parameters such as customer name, friendly name, and email. More specific Dynamic Variables are also available for Shopify, BigCommerce, and WooCommerce. What are Dynamic Variables, you ask? Dynamic Variables, sometimes known as Macros or Macro … Continue reading “Dynamic Macro Variables for Shopify, BigCommerce, WooCommerce, and more! Respond to customers automatically!”
This is one hotly requested and highly awaited feature update! Your Re:amaze web dashboard now supports independently scrollable side rails and side modules! Why is this important? Being able to scroll the left rail and right side modules separately allows your customer service agents to navigate and browse through customer data more easily. If you’re replying … Continue reading “New Scrollable Side Modules and Side Rails for Re:amaze Dashboard”
Another update to the Re:amaze Shoutbox/Chatbox is here! If you’ve set your office hours within Re:amaze messaging settings, Re:amaze used to only alert your customers in terms of what time you’ll be back next. We’ve updated the Away Indictor on your Shoutbox/Chatbox to intelligently display when you’ll be back based on the day of the … Continue reading “Enhanced Away Indicator For Re:amaze Shoutbox/Chatbox”
Are you currently using the Re:amaze self-hosted FAQ or embedded FAQ on your site/app? If so, you’ll be glad to know that the Re:amaze embedded FAQ options now support persistent search and enhanced search functionality! Your customers can now enjoy search directly on the home screen of your FAQ as well as search within a … Continue reading “Enhanced Search Functionality For Your Re:amaze FAQ”
Mobile Notification Hours Receiving mobile notifications is an important part of your daily customer service workflow. If you’re away from the web dashboard, mobile notifications make it easy for you to receive updates when customers message you. Currently, you can receive mobile notifications for email, social, mobile, and real time message conversations. With Mobile Notifications … Continue reading “Setting Office Hours For Your Re:amaze Mobile Notifications”
