Better Conversations. Happier Customers.
Have you waited and waited and waited some more for customers to finish typing something? What if you could start crafting your reply before they finish typing and click send? Typing Presence allows you to do just that! See a preview of what your customers are typing before they even have a chance to finish … Continue reading “Typing Presence: See What Customers are Typing Before They Hit Send”
Are you getting ready for the holidays? We know we are. But that doesn’t mean we’re gonna stop pushing out Re:amaze updates! Here’s what you might’ve missed in the past two weeks. Twitter Character Limit > 280 On November 7th, Twitter announced that it was expanding its character limit on tweets from 140 to 280. We’ve … Continue reading “What You Might’ve Missed #25”
The holiday season is both exciting and chaotic, especially for business and store owners. As shoppers come out of hibernation and prepare to enter their natural state, they become more demanding, more urgent, and even more in need of your amazing service. It’s the perfect time to make an impression! We’ve put together a checklist … Continue reading “10 Ways to Prepare for the Holidays with Re:amaze”
Weekly Update Time! In this issue of What You Might’ve Missed you’ll find nifty new features such as: Search for Conversations Within a Channel You can now drill down into a specific conversational channel and perform contextual searches within that channel. In the search results bar, you’ll first see results within the channel you’re in … Continue reading “What You Might’ve Missed #24”
New Feature Announcement! Plus Plan users can now turn on Customer Satisfaction Surveys for each email channel. Re:amaze will now automatically send customers a survey so they can rate the conversation they had with you and your team. Satisfaction Surveys can be customized in the following ways: Time elapsed before survey is sent Eligible conversations type … Continue reading “Automated Customer Satisfaction Surveys and Ratings”
Time for another issue of “What You Might’ve Missed”. This series is designed to help those of you who’re not constantly paying attention to the ins and outs of Reamaze to stay updated on what’s new. Who knows? Maybe there’s something in here that’ll pique your interest! Here are the latest updates! Workflow Command for Reminders … Continue reading “What You Might’ve Missed #23”
Remember when we got new shoes last year? It was almost exactly a year ago when we introduced the new Reamaze dashboard and its new colors. Reamaze has grown rapidly in the past year and we’re now serving millions of conversations monthly. Outside of performance and stability optimizations, there are two things we learned during our … Continue reading “Welcome to the New Reamaze Dashboard”
Updates to Reamaze happens daily! You’re bound to miss something and that’s what the “What You Might’ve Missed” series is for! Subscribe to our blog’s RSS, follow us on Twitter, or like us on Facebook to make sure you’re on top of the latest feature updates. Here’s what you might’ve missed this week: iOS Badge … Continue reading “What You Might’ve Missed #22”
Here’s September’s first “What You Might’ve Missed”. We’ve got updates, updates, and more updates! Stay in touch with us here or follow us on all our social media accounts for the latest updates to the platform. JavaScript Lightbox Update We’ve updated the Lightbox embed to support the ability to enforce a specified channel in your Reamaze … Continue reading “What You Might’ve Missed #21”
Reamaze has partnered up with Upscope.io to offer business customer service teams with seamless screensharing and co-browsing capabilities! London-based startup Upscope.io offers a SaaS based screensharing and co-browsing service designed to make your customers’ support experience better and more engaging through a simple and unobtrusive interface packed with features. Best of all, there’s no installation required for … Continue reading “Upscope Integration for Reamaze Brings Co-browsing to Your Conversations”
Reamaze’s native integration with ShipStation is here! If you use ShipStation for order shipping or order fulfillment, you can easily bring customer data into your Reamaze conversation based on name matching. In case you use Shopify with ShipStation, the two integrations together can help you access shipping information in a more accurate manner. To start … Continue reading “ShipStation Integration for Reamaze”
The Reamaze Knowledge Base FAQ has been updated with a brand new design! If you haven’t added any custom HTML and CSS to your Reamaze Knowledge Base FAQ, you’ll automatically be moved to the new design. If you do have existing custom HTML and CSS, we’ve taken the initiative to update your knowledge base to … Continue reading “Reamaze Knowledge Base FAQ Design Update”
Feature update time! Here’s what you might’ve missed since the last issue. To see all previous issues of “What You Might’ve Missed”, click here. Permission Control for Assigning Conversations You can now remove or provide agents the ability to assign and reassign conversations to other agents. If you’re a customer service manager that’s dedicated to … Continue reading “What You Might’ve Missed #20”
Reamaze has partnered up with WooCommerce to bring you a powerful customer data integration layer right within your conversations with customers. According to Builtwith, WooCommerce is currently one of the most popular eCommerce platforms on the web today. When combined with WordPress, you can easily build the eCommerce store of your dreams. With the rising … Continue reading “WooCommerce Integration Has Arrived”
Let’s take a quick gander at what you might’ve missed in the past week! Printable Reports You can now print all Reamaze reports after filtering to the time frame, channel, and tags you want to review. Printable reports can be beneficial if you need to share them with teammates or management during meetings where a … Continue reading “What You Might’ve Missed #19”
The BigCommerce integration update is here! We’ve been hard at work to bring you the brand new BigCommerce dashboard in Reamaze. In addition to feature additions, there’s also a new UI to help you find relevant customer information faster. We’ve also optimized the technology that powers this integration so calls made to BigCommerce are synchronized … Continue reading “Reamaze <> BigCommerce Integration V2″
Time for another issue of “What You Might’ve Missed”! Here are some of features that we might’ve managed to sneak past you and your team. Channel Filter for Contacts Search You can now filter out contacts for channel. This makes drilling down to a cohort of customers much faster. When combined with other filtering attributes, … Continue reading “What You Might’ve Missed #18”
Reamaze now supports web push notifications for Chrome and Firefox! With this addition, Reamaze now has a full suite of notifications to help you stay on top of incoming conversations: Email Notifications Desktop Notifications Mobile Notifications Web Browser Notifications Web browser notifications for Reamaze will show incoming conversations even if you don’t have the dashboard … Continue reading “Web Push Notifications for Chrome and Firefox”
The golden standard for great customer service is the ability to not only resolve customer issues but also the ability to increase revenue by converting and closing sales opportunities during customer conversations. With the release of the new Reamaze <> Shopify integration v2 a few weeks ago, accessing greater amounts of customer data from Shopify is now … Continue reading “Shopify Draft Orders Via Reamaze!”
Reamaze Workflows is a powerful way of automating certain actions and commands based on specific triggering events. If you’re not familiar with workflows, we recommend reading the following article and watching the tutorial here. During peak customer service periods, workflows can be a great asset to you and your team. Workflows can also help minimize … Continue reading “Workflow Reports”
