Better Conversations. Happier Customers.
The golden standard for great customer service is the ability to not only resolve customer issues but also the ability to increase revenue by converting and closing sales opportunities during customer conversations. With the release of the new Reamaze <> Shopify integration v2 a few weeks ago, accessing greater amounts of customer data from Shopify is now … Continue reading “Shopify Draft Orders Via Reamaze!”
Reamaze Workflows is a powerful way of automating certain actions and commands based on specific triggering events. If you’re not familiar with workflows, we recommend reading the following article and watching the tutorial here. During peak customer service periods, workflows can be a great asset to you and your team. Workflows can also help minimize … Continue reading “Workflow Reports”
We love small updates and optimizations! The downside is you might not notice all of them right away. This is why we have a series called “What You Might’ve Missed”! Here’s what you might’ve missed in the past week or two. Unresolved Tooltip If you have over 250+ unresolved conversations, you can now see the … Continue reading “What You Might’ve Missed #17”
Reamaze is now available for the iPad! Enjoy working off your iPad? Whether it’s your trusted iPad Air or iPad Pro, Reamaze mobile app for iPad is now available. You can now amaze customers through the same intuitive and consistent dashboard that you love using on the web or on your phone. When you’re ready … Continue reading “Reamaze Mobile for iPad”
Reamaze now officially supports Google Tag Manager (GTM)! GTM is considered a Godsend for marketers and developers looking for fast, easy implementations of scripts (tags). GTM requires a one-time install for your website or application and all future iterations of your Reamaze embeds such as Shoutbox and Cues can be managed within the Reamaze dashboard or GTM … Continue reading “Google Tag Manager (GTM) Integration”
Reamaze for Shopify just got a whole lot better. The Reamaze team has been hard at work taking advantage of Shopify’s latest API endpoints to bring you more data, more control, and more access to customer data through your Shopify backend. If you currently use the Shopify integration in Reamaze, there’s nothing you need to … Continue reading “Reamaze <> Shopify Integration V2″
Small features update time! Here’s what you might’ve missed in the past few weeks that can really help you with the day-to-day usage of Reamaze. Follow what we’re doing on Twitter and Facebook as well since all feature updates are announced there too! Let’s get to it. Contact Filtering Contact filtering is a brand new … Continue reading “What You Might’ve Missed #16”
Reamaze.js now seamlessly integrates with Google Analytics (GA) and automatically tracks and sends over events to your GA account. Just ensure you have GA set up on your site and you’re good to go! There’s no additional copying, pasting, guessing, or running manual reports. Just plug and play! List of Events Below are a list of events … Continue reading “Event Tracking with Google Analytics and Reamaze”
Reamaze offers customer communications tools to help fast-growing businesses increase conversions and build more valuable customer relationships. San Jose, CA — June 7th, 2017 — Reamaze today announced it has been named a BigCommerce Certified Technology Partner, providing more than 50,000 BigCommerce customers access to Reamaze’s customer communications platform. Beginning today, BigCommerce customers can integrate Reamaze’s app … Continue reading “News – Reamaze Named BigCommerce Certified Partner”
We’ve made some awesome changes to push notifications for the Reamaze mobile app! Direct recipients and participants will now receive push notifications for internal notes. Previously, mobile notifications did not include internal notes Reminders will now trigger push notifications as well. There is a new setting in both the Email and Mobile Notification pages where … Continue reading “Push Notification Updates”
Another week and another issue of what you might’ve missed! If you’re new here, the “What You Might’ve Missed Series” announces some smaller updates you might’ve missed during the past few days and weeks. Uncategorized Knowledge Base Articles Published knowledge base articles will now show up as “Miscellaneous” if you do not categorize them under … Continue reading “What You Might’ve Missed #15”
Hot off the press! Available today in your Reamaze account is the ability to create targeted engagement messages using rules and conditions and display them to your online customers. Reamaze Cues makes it SUPER efficient and scalable for you and your team to build proactive engagement and marketing campaigns for your store or app. Its applications … Continue reading “Introducing Reamaze Cues – The Best Way to Message and Engage Your Online Customers”
We’re excited to introduce a brand new way to customize and control the level and types of notifications you receive for your Reamaze conversations. Previously in Reamaze, notifications were an all or nothing arrangement for the sake of simplicity and ease of use. When a new channel was created, you either received notifications for incoming … Continue reading “New Reamaze Notifications System”
It’s time to update your Reamaze mobile app again! If you download any update, make sure it’s this one! We’ve improved the Reamaze mobile app quite a bit over the past few months including things like UI optimizations, mobile attachments, a new attachment viewer, and much more. Included in this latest update are: Better initial … Continue reading “Reamaze for iOS and Android v1.0.7”
It’s time to update your Reamaze mobile app! You can update it directly on your phone for the platform of your choice: iOS Android The latest update includes optimized performance for mobile and most importantly, attachments and a brand new mobile attachments viewer for optimal viewing pleasure. To attach, simply click on the familiar looking attachments … Continue reading “Mobile App Update – Attachments”
Reorganized Settings Menu We’ve re-organized the Reamaze settings menu to take advantage of many new features and to better communicate upcoming features. Brand Settings cards are now much simpler. The biggest change here is that “Reamaze.js Popup Appearance” portion is now living in the Embed Builder but still accessible in the advanced settings section. Embed Builder has … Continue reading “New Settings Menu, Notifications Buttons, and Online Agents”
Emoji short-name menu A few weeks ago we added a quick select emoji picker into the conversations dashboard. This week we’ve decided that it wasn’t quick enough. So here. A short-name menu that pops up whenever you use “:”. Enjoy! Long conversation transparent pagination optimization Long conversations with lots of messages used to load a bit … Continue reading “What You Might’ve Missed #14”
Reamaze’s core competency is multi-channel communications with customers. We’ve traditionally ignored traditional channels such as phone, fax, and of course, snail mail. However, some of these channels are making a comeback of sorts in the world of high-tech. Hospitals today still rely on fax for secure delivery of crucial patient documents. The IRS still relies … Continue reading “Snail Mail Integration for Reamaze (U.S. Only)”
After extensive testing and A/B testing, we’ve finally decided to launch the newest updates to the Reamaze Shoutbox. Included in this update are prompt stylings and new sounds to engage customers as they’re browsing your site or app. This update is designed to further optimize customer engagement either in-app or on-site by focusing their attention … Continue reading “Reamaze Shoutbox’s New Prompt and Sound”
Email Specific Text Customization Previously, you had to use a custom email template in order to customize the text displayed below. You can now customize everything inside the much beloved “Text Customization” feature under your brand settings without having to use a custom template! Stacked Notifications for Reamaze Shoutbox Reamaze Shoutbox now supports multiple stacked … Continue reading “What You Might’ve Missed #13”
