Better Conversations. Happier Customers.
We’ve released Roles and Permissions! This has been a long-awaited feature request but we wanted to make sure it had all its wrinkles ironed out before showing it off. If you run Reamaze with multiple channels, brands, and most importantly staff members, you’ll find Roles and Permissions to be a welcome addition to managing everything … Continue reading “Roles and Permissions”
Some of our most loyal customers are feedback machines! We often receive consecutive emails with feedback on how to improve our product. And then we thought, why don’t we merge these emails into a consistent thread to make sure we don’t lose track of their thoughts? The ability to merge various coinciding conversations is crucial … Continue reading “Merging Conversations in Reamaze”
Reamaze Custom Module has been available to select partners for a short while now. Today we’re happy to announce that it will be publicly available through our developer portal! The iFrame-based Custom Module gives you the ability to add any dynamic web content you want to ther conversation view’s right rail. For example, you may … Continue reading “Reamaze Custom Module”
We’re constantly thinking about how to make things easier for you. That’s why, today, we’re introducing an ever-so-simple DIY builder for our beloved embeddable widgets. We understand that not all of you are code savvy. All that tweaking and trial and error can get ever so tedious. In some ways, it might have even prevented you from deploying … Continue reading “The Reamaze Widget Builder”
Four customers asking you the same questions? Response templates not fast enough? Workflows is too overkill? Fear not! Bulk replies is now available to help you navigate these one-off situations where you need to fire off a reply to multiple conversations. We’re pretty excited to announce bulk replies not only because it makes sense for … Continue reading “Feature Update: Bulk Reply”
You read that right. We’re definitely on a roll recently and we think it’s a great start for 2015. You can now connect your beloved MailChimp account to Reamaze so you’ll never lose sight of a 5-star customer! This simple integration will allow you to see which lists a customer is subscribed to, their star rating, … Continue reading “Reamaze for MailChimp”
How many times have you had a customer write in to inform you of a bug? How many times have you wished for the ability to log said bug directly into GitHub through your customer support solution? Reamaze now offers you the ability to do just that. It’s a great way to keep things in … Continue reading “Reamaze for GitHub”
Reamaze Livechat has landed. Over the past few months we’ve been building out a brand new dimension of the Reamaze customer service experience: real time conversations with your customers. We’re super excited to be showing it off to you today. Adding livechat to your business is a big deal. It’s an amazing sign of growth … Continue reading “Reamaze Livechat”
Yo! We’ve just updated our API briefly to give you the ability to sync up your contacts to your Reamaze Contact’s portal. Head on over to the API page here http://www.reamaze.com/api/post_contacts and use the POST end point to insert contacts data into Reamaze. As we continue to improve and enhance available features, only customer names and … Continue reading “Sync Up Contacts to Reamaze”
Did you provide good customer support? How do you know? If you haven’t already noticed, your customers can now show their appreciation for great support with a click of a button. Nothing says “Thank You” like a cyber “heart” sent your way. Like everything else in Reamaze, we’ve stripped away the clutter and boiled the … Continue reading “Appreciations”
You can now proactively screen out spam messages using Reamaze’s automatic spam filtration tool. We’ll take care of taking out the garbage for you from now on. You can turn spam filtering on by going to Settings > Channels > Your email channel. Scroll down and you should see:
Do you run a storefront or e-commerce site with Magento? Have you been searching for an integrated support solution for that storefront? We take our e-commerce users pretty seriously because we understand the need for great customer service when it comes to selling things online. That’s why we’ve partnered up with Magento Connect to give … Continue reading “Reamaze & Magento”
Happy Tuesday people! We spent the last 10 minutes trying to find a fun equivalent of “Throwback Thursday” for Tuesday. Any ideas? So far, we like “Tangy Tuesday” and “Takeoff Tuesday”. “Toasty Tuesday” would work if the sun was actually out. Anyways, we digress. We wanted to let you guys know that it’s now much … Continue reading “Google Apps Marketplace & Chrome Webstore”
Ever wish you could speed up your replies to certain customer support issues without sacrificing quality or sounding robotic? Yep, we did too. In fact, we found this “Oh I wish I can do that” to be one of the most important features for businesses with small teams. We’ve been toying around with this project … Continue reading “Workflows Beta”
We’re always looking for new ways to ease pains for small businesses. One of the pain points we hear most often is managing multiple identities in a single unified account. Small businesses are serial multi-taskers. Many of you either have other full time jobs or are running multiple small businesses. Therefore, you need a tool … Continue reading “Multi-brand for the Multi-tasker”
We’ve revamped the entire attachments module for Reamaze. A few of you found the process to be a little bit confusing and voiced your concerns. Fear not! We’ve made attachments even better than before. You’ll now find the attachments module to be much larger than before, making it easier for you to drag and drop … Continue reading “Beefier Attachments”
We’re introducing a nifty little feature to help you better manage existing conversations living in environments outside of Reamaze. Several of you have voiced a need for this in order to make keeping track of relevant conversations easier. So here it is! You can now forward a customer’s email from any inbox directly into your … Continue reading “Forwarding Emails To Reamaze”
We’re super excited to introduce another one of our internal tools to our beta users! But we before we talk about Reamaze Knowledge Base, we’d like to just do a little bragging. Specifically about the fact that we’re now nearing 300 beta companies! To be perfectly honest, this is way beyond our original expectations. A … Continue reading “Introducing Knowledge Base”
Today, Thursday the 10th, is a great day for some funny maths. How long do you need to flirt with potential customers before they become actual customers? How long do customer flirt with you after you’ve already convinced them? The answers are: as short as possible and as long as possible, respectively. What if the … Continue reading “Finding Flirtatious Lifetime Value (FLV)”
The origins of customer support always seem to be an organic one. As soon as you bring a product to market, the need for customer support becomes an essential part of doing business. The inherent nature of this phenomenon means that you have a customer support operation no matter what type of business you are. … Continue reading “Customer Support Origins”
