Feature Updates

November 8, 2012

We love responsive designs. Reamaze looks beautiful and works brilliantly whether you’re on your laptop, tablet, or phone. Take a look and let us know what you think!

October 31, 2012

Back at the startup where I used to work, everyone did customer support. Every new hire, whether bizdev, sales, pm, or engineering, spent time “manning the ship”. The idea that the company’s identity and success was crucially dependent on a ship well steered fused together a strong customer-centric culture. The idea was that by understanding … Continue reading “How To: Building Great Customer Support Cultures”

October 29, 2012

We’ve added conversation tagging to help y’all keep track of what’s important and what needs prioritization. If you log in today you should be able to select a conversation and add short tags to it. You can add as many tags as you want and each tag will be saved as a category in the … Continue reading “Pre-Beta Warm-Up: Tagging Conversations”

October 16, 2012

Part of building a great conversations management process is being able to offer outstanding customer support. Customer support is where conversations are started, discovered, promoted, and ended. It plays a crucial part of your customers’ lifecycles. From the very beginning, we wanted to build a clean and simple way for our users to 1) capture … Continue reading “Pre-Beta Warm-Up: Reamaze’s Conversations Module”

October 5, 2012

I want to share some of my experiences from talking to potential customers about trying out Reamaze. Sales have never been a strong suit for me, I’ve always thought of myself as more of a business development guy. You know, building warm and cuddly relationships with customers. It’s not uncommon for startups like us to … Continue reading “On Not Understanding the Needs of Your Customers”

September 10, 2012

Macro conversion funnels for SaaS apps usually look something like this: Visits site Signs up (either directly or through trial/free) Engages with app Pays Obviously there are numerous micro issues at play during any of these phases. It’s important to finely segment users from earlier phases of your funnel in order to capture minute nuances … Continue reading “Example segments to help you engage your users”