Better Conversations. Happier Customers.
AI is here! Over the past few months we’ve witnessed the rise of AI in a wide range of practical applications through the launch of OpenAI’s ChatGPT. And while ChatGPT’s language and algorithmic model has been around since 2020 it was GPT-3.5 Turbo and GPT-4 that have truly revolutionized the way we think about, experience, and … Continue reading “Introducing Re:amaze AI (Beta)”
As businesses continue to embrace digital transformation, customer service has become a crucial aspect of their success. With customers demanding instant answers, gratification, and timely support, companies are leveraging chatbots to automate routine queries and reduce response times. To further enhance the customer experience, Re:amaze customers can now insert products into bot messages through the bot builder, provided … Continue reading “New Feature Update: Integrated Product Insertion in Chatbots to Enhance Customer Support”
We are thrilled to announce a new feature for Re:amaze that will make it even easier for our customers to manage their billing and invoicing. Starting today, you can now send out invoices via email directly from your Re:amaze billing account. With this new feature, you’ll be able to send out new invoices and receipts … Continue reading “Now you can send account invoices directly from Re:amaze”
Connecting your WordPress site has never been easier! What does this mean? You can connect your website simply by using Re:amaze’s interface to handle all the hard work for you. With this update, one-click publish is available for easily setting up cues and the chat widget! Read on to figure out how to use WordPress One-Click Publish … Continue reading “WordPress One-Click Publish Now Live for Re:amaze Chat Widget and Cues”
GA4 offers analytics that enables brands to measure traffic and engagement across their websites and apps and will eventually replace UA reporting in July 2023. When paired with the analytics offered by Re:amaze, users will have access to powerful reporting that will enable them to improve their website and marketing efforts and see an increase … Continue reading “New Update: Use GA4 Google Property for Tracking”
With 2023 already in full swing, it’s the perfect time to add Re:amaze to your website to complement your marketing strategies in the new year. For ecommerce brands, it’s essential to have a comprehensive marketing plan for the coming year, but it should be used alongside additional support that will ensure your marketing efforts are … Continue reading “Looking Forward to 2023 Using Re:amaze”
Re:amaze has just released a new piece of Chat Experience 3.0. With this new update, brands using the chat feature can access two new translations by going to Text Customization >Embeddables. To see how to access this feature update better, take a peep at the short video below. Here, users can define default text values … Continue reading “Chat Experience 3.0 Release Update”
Re:amaze users can now take advantage of our new brand filter in settings. This filter should be used on all settings pages where you need to be able to filter the view by brand. This update’s common use cases will best be implemented on embeddables, channel settings, tags, and social channels. Additionally, on the social … Continue reading “Re:amaze Introduces New Brand Filter”
As you may know, Re:amaze intents are an important feature we offer our customers. An “intent” is defined as a “customer intent” and can vary from situation to situation. Some common intents ecommerce businesses tend to encounter include Intent to return Questions about shipping intent Refund or exchange intent Product issue or complaint intent Upgrade, … Continue reading “You Can Now Train Intents Inside the Conversation View”
Ecommerce brand owners that partnered with Re:amaze in 2022 saw a great boost in sales due to online conversations. If you follow our blog, you may remember that in just 3 weeks over the course of the Black Friday shopping period, our customers saw an additional $18 million in revenue. These numbers indicate the boost … Continue reading “Re:amaze’s 2022 in Review “
Re:amaze has some amazing new shortcuts available as feature updates that current users need to know about! We’re so excited to share this update with our customers, so be sure to check back often to learn about new shortcut updates. Bulk Selecting Made Easy Bulk selecting has been made easier than ever before with the … Continue reading “Bulk Select Conversations Easily in the Dashboard View using Shift+Click”
If you’re interested in getting the world’s best helpdesk, we offer a 14 day free trial, and after that no contracts. Simply select the plan in account settings that works best for your business and whether you’d like to play monthly or annually. Users who select our annual plan will save at least 5% on … Continue reading “Sign Up for Re:amaze’s Annual Plan & Save”
We are excited to announce our newest update with WooCommerce and Re:amaze! You can now generate a revenue attribution report in your Re:amaze dashboard. This feature allows your business to see the value and impact of your customer support team. Using this feature will demonstrate how your customer service helps support your business. In addition, … Continue reading “WooCommerce Revenue Reporting: See How Valuable Your Support Conversations Are with WooCommerce Attributed Orders Report!”
We are excited to inform you about the newest WooCommerce + Re:amaze feature update! Promoting and suggesting products just got a lot more customer focused and personal. This helps humanize your customer support and sales teams when they are interacting or conversing with customers. This means that if a customer is inquiring about products or … Continue reading “Send Selected WooCommerce Products Easily Within Conversations”
The newest feature update was just released, and we hope you are as excited about it as we are! You can now pin WooCommerce orders to conversations in Re:amaze. This means you will be able to manage customer inquiries and orders that correlate to the specific inquiry or conversations. This allows for a much more … Continue reading “WooCommerce Orders Can Now Be Pinned to Conversations”
The settings capabilities can be overwhelming inside certain apps, devices, software, etc. Especially when an app particularly is designed so that the users create more rules and settings on top of that. This brings us to the exciting announcement Re:amaze decided to enable Settings Search for admins. This is ideal for when you are trying to … Continue reading “Search Settings Now Available for Re:amaze”
Conversations are now able to focus on just that, the conversation. You are now able to filter out the conversation events that you don’t want to see when in a specific conversation with a customer. Before, you could only filter the messages to “Display internal notes only” but now you can filter just the notes, … Continue reading “You Can Now Hide Events Within A Conversation’s View”
We know how much reporting helps brands in Re:amaze, especially Tagging. When you tag a conversation in Re:amaze you are essentially organizing your conversations and making it extremely easier to find or search for that conversation later or others similar to it. Additionally, it helps when making new workflows or custom bots for messages that … Continue reading “Tags Reports Now Has Multi-Select and Sparkline Charts”
In reports, you now have the option to choose between multiple date ranges for the charts generated on that specific reporting page. Reporting is an essential element to a business to help present information needed to measure sales, customer satisfaction, and more! We know it is beneficial to break up this key information not only … Continue reading “Reporting Just Got Detailed Even More”
We are happy to announce our newest ref_ID feature update! We have had the ref_ID feature for a while now but let’s just clarify what it means for Conversations in Re:amaze. When a conversation begins with a customer you have the option to request for us to assign a ref_ID to that conversation. Which is … Continue reading “Re:amaze Dashboard Now Displays Conversation Ref_IDs”
