Better Conversations. Happier Customers.
Re:amaze has just released a new piece of Chat Experience 3.0. With this new update, brands using the chat feature can access two new translations by going to Text Customization >Embeddables. To see how to access this feature update better, take a peep at the short video below. Here, users can define default text values … Continue reading “Chat Experience 3.0 Release Update”
Re:amaze users can now take advantage of our new brand filter in settings. This filter should be used on all settings pages where you need to be able to filter the view by brand. This update’s common use cases will best be implemented on embeddables, channel settings, tags, and social channels. Additionally, on the social … Continue reading “Re:amaze Introduces New Brand Filter”
As you may know, Re:amaze intents are an important feature we offer our customers. An “intent” is defined as a “customer intent” and can vary from situation to situation. Some common intents ecommerce businesses tend to encounter include Intent to return Questions about shipping intent Refund or exchange intent Product issue or complaint intent Upgrade, … Continue reading “You Can Now Train Intents Inside the Conversation View”
Ecommerce brand owners that partnered with Re:amaze in 2022 saw a great boost in sales due to online conversations. If you follow our blog, you may remember that in just 3 weeks over the course of the Black Friday shopping period, our customers saw an additional $18 million in revenue. These numbers indicate the boost … Continue reading “Re:amaze’s 2022 in Review “
Re:amaze has some amazing new shortcuts available as feature updates that current users need to know about! We’re so excited to share this update with our customers, so be sure to check back often to learn about new shortcut updates. Bulk Selecting Made Easy Bulk selecting has been made easier than ever before with the … Continue reading “Bulk Select Conversations Easily in the Dashboard View using Shift+Click”
If you’re interested in getting the world’s best helpdesk, we offer a 14 day free trial, and after that no contracts. Simply select the plan in account settings that works best for your business and whether you’d like to play monthly or annually. Users who select our annual plan will save at least 5% on … Continue reading “Sign Up for Re:amaze’s Annual Plan & Save”
We are excited to announce our newest update with WooCommerce and Re:amaze! You can now generate a revenue attribution report in your Re:amaze dashboard. This feature allows your business to see the value and impact of your customer support team. Using this feature will demonstrate how your customer service helps support your business. In addition, … Continue reading “WooCommerce Revenue Reporting: See How Valuable Your Support Conversations Are with WooCommerce Attributed Orders Report!”
We are excited to inform you about the newest WooCommerce + Re:amaze feature update! Promoting and suggesting products just got a lot more customer focused and personal. This helps humanize your customer support and sales teams when they are interacting or conversing with customers. This means that if a customer is inquiring about products or … Continue reading “Send Selected WooCommerce Products Easily Within Conversations”
The newest feature update was just released, and we hope you are as excited about it as we are! You can now pin WooCommerce orders to conversations in Re:amaze. This means you will be able to manage customer inquiries and orders that correlate to the specific inquiry or conversations. This allows for a much more … Continue reading “WooCommerce Orders Can Now Be Pinned to Conversations”
The settings capabilities can be overwhelming inside certain apps, devices, software, etc. Especially when an app particularly is designed so that the users create more rules and settings on top of that. This brings us to the exciting announcement Re:amaze decided to enable Settings Search for admins. This is ideal for when you are trying to … Continue reading “Search Settings Now Available for Re:amaze”
Conversations are now able to focus on just that, the conversation. You are now able to filter out the conversation events that you don’t want to see when in a specific conversation with a customer. Before, you could only filter the messages to “Display internal notes only” but now you can filter just the notes, … Continue reading “You Can Now Hide Events Within A Conversation’s View”
We know how much reporting helps brands in Re:amaze, especially Tagging. When you tag a conversation in Re:amaze you are essentially organizing your conversations and making it extremely easier to find or search for that conversation later or others similar to it. Additionally, it helps when making new workflows or custom bots for messages that … Continue reading “Tags Reports Now Has Multi-Select and Sparkline Charts”
In reports, you now have the option to choose between multiple date ranges for the charts generated on that specific reporting page. Reporting is an essential element to a business to help present information needed to measure sales, customer satisfaction, and more! We know it is beneficial to break up this key information not only … Continue reading “Reporting Just Got Detailed Even More”
We are happy to announce our newest ref_ID feature update! We have had the ref_ID feature for a while now but let’s just clarify what it means for Conversations in Re:amaze. When a conversation begins with a customer you have the option to request for us to assign a ref_ID to that conversation. Which is … Continue reading “Re:amaze Dashboard Now Displays Conversation Ref_IDs”
We’ve got great news for you! In reporting, we’re excited to introduce you to the newest multi-channel select feature update. Our multi-channel selection feature enables you to combine and filter multiple channels (e.g. Instagram, Facebook, Aircall, Twitter, Twilio (SMS), etc.) across your brand(s) in reporting. This makes it easier to generate reports across several channels for multiple and even individual … Continue reading “Reports Now Support Multi-Channel Select Across Brands”
Your Re:amaze inbox just got upgraded! Customers now have the option to resolve a conversation when custom chatbots answer their questions. Meaning you are closer to achieving inbox 0 without lifting a finger. When a customer writes in asking a question, and a custom chatbot triggers a response, the customer may select another pre-determined question, … Continue reading ““Resolve Conversation” Now Live for Custom Chatbots”
We are so excited to present the newest Re:amaze feature in your dashboard that will be helpful for both new and existing customers. We want our customers to take advantage of the integrations that make their days and processes smoother. So, now when in a conversation with a website visitor or customer, we will display for any admins to see a small … Continue reading “New In-App Integration Recommendations”
Managing your Instagram DMs just got better! Re:amaze now supports filtering direct messages by type, so you can quickly sort and filter your IG DMs by Direct messages, Post Shares, Story Messages, and Vanishing Messages. Re: amaze’s new workflow filtering feature has you covered whether you need to quickly respond to important messages or simply … Continue reading “Filter IG DMs According to Type Now Available in Workflows”
Building a successful eCommerce brand today requires you to build a relationship with your customers. With every market being so saturated with options, customers no longer rely on cost or convenience to be driving factors for choosing to shop with a particular brand. In fact, research indicates customers are almost always willing to spend more … Continue reading “4 Ways Top eCommerce Brands Stay Connected to Their Customers”
It’s no secret that the best quality content should be on your website. This is where optimizing any area on your website should be in your best interest. We are so happy to announce that you now can add Banner Images to Articles! Images are so advantageous for you to have for your customers in … Continue reading “You Can Now Add Banner Images to Article Topics and Articles”
