Feature Updates

January 12, 2021

We’re extremely excited to announce a brand new integration between Returnly and Re:amaze! Returnly is one of the leading returns and exchanged platform built for modern eCommerce businesses. Use Returnly to offer seamless and painless return and exchange experiences with features such as instant exchanges, credits, green returns, return tracking, real time updates, detailed analytics and … Continue reading “Re:amaze Now Integrates With Returnly!”

January 8, 2021

You can now hide and/or unhide comments on your Instagram post comments and Instagram Ads comments directly on Re:amaze! To hide or unhide a comment, open any Instagram conversation and look for the ” … ” underneath the customer’s comment. Click either “Hide” or “Unhide” to moderate the comment. Enjoy!

December 15, 2020

We’re extremely excited to share with you a brand new feature that is now built directly into the Re:amaze platform! Push notifications marketing, or sometimes known as web push marketing, is an essential part of any successful brand’s toolkit. Being able to inform customers about new products, exciting discounts, or any reason to come back … Continue reading “Introducing Re:amaze Push Campaigns”

December 2, 2020

You can now preview your chat widget’s configuration on a hosted and dedicated testing page! When you’ve completed your setup the last screen will show you a hosted chat page. Click on “Preview in a hosted chat page“. If your chat widget has already been configured, you can click on the “View Code” link displayed … Continue reading “Preview And Test Your Chat Widget Configuration”

November 25, 2020

We’re excited to introduce a brand new feature in Re:amaze! Customer Notes! Customer Notes will allow you to keep important things to remember in Re:amaze alongside other pertinent data points. To start using Customer Notes, there’s nothing you need to do. This feature is available on all Re:amaze plans. Simply open a customer conversation or … Continue reading “Introducing Customer Notes For Re:amaze Contacts”

November 24, 2020

There is now a brand new Workflow rule that will allow you to verify a customer before a Workflow can be triggered. The rule is under IF conditions and titled “User is Verified”. See below for example. Certain Workflows in Re:amaze are designed to reveal sensitive customer information such as data generated by Dynamic Variables. … Continue reading “New Workflow Rule For Customer Verification”

November 3, 2020

When you edit an article in your Re:amaze FAQ, we will now display the last update date. If your team updates your FAQ articles frequently this can be a great addition so your customers know how up to date your information is. Even if you don’t update your articles frequently, having a date on your … Continue reading “Re:amaze FAQ Article Update Date”

You can now create roles with specific access apps and the features included in those app integrations. What does this mean for you and your team? For example, if you use LoyaltyLion for rewards and points, you might not want to allow part-time customer support agents to be able to edit points and rewards. You … Continue reading “Role Permissions For Apps & Integrations”

October 30, 2020

Re:amaze now integrates with Yotpo for Reviews and Ratings as well as Loyalty and Referrals! If you’re using both Yotpo products to grow your business, this integration was built for you! About Yotpo Reviews & Ratings Want to know how customers have reacted to your products while you’re providing customer support requests? Want to see … Continue reading “Re:amaze Now Integrates With Yotpo (Reviews & Ratings + Loyalty & Referrals)!”

October 22, 2020

REGISTER NOW It’s no secret that the Coronavirus pandemic has impacted us in nearly every area of our lives both personally and in business. The way we build relationships – a key aspect of growing your business has been heavily impacted, as has the way we work.  With the approaching holiday season, businesses would normally … Continue reading “Join Re:amaze & 13 Technology Partners For Re:vitalize 2020”

October 6, 2020

Shopify has always had a great page manager for useful content you need to communicate to customers. In most cases, pages are used for highlight specific store policies such as shipping protocols and how someone may process a return or exchange. Re:amaze now allows you to import any Shopify Page’s content as an FAQ article. … Continue reading “Import Shopify Pages As Re:amaze FAQ Articles”

Some customers may be too important to be a recipient of an automated response or a generic protocol. In these cases, Re:amaze now allows you to opt a customer out of being eligible for workflows. To opt a customer out, click on the customer’s profile and toggle the “Workflows” option under “User Settings”.

September 21, 2020

You can now tag entire departments in your Re:amaze internal notes! Instead of tagging individuals separately, you can now type in the name of the department such as “Customer Service” or “Engineering”. Once tagged, Re:amaze will deliver notifications to all members of that department! Enjoy!

Introducing a brand new integration for the Re:amaze platform! Omnisend! Omnisend is a marketing automation platform designed for eCommerce businesses running advanced email and SMS processes. Omnisend has a wide variety of features such as automation, campaigns, segmentation, reporting, and the ability to collect customer opt-in through a verity of channels such as email, SMS, … Continue reading “Introducing Omnisend For Re:amaze”

September 11, 2020

Need to create multiple roles for your staff members but having a hard time matching up the specific details? You can now just click “Clone” to make an identical copy of an existing role and simply edit whatever you need to change! Easy!

You can now compare an individual staff member’s performance against an average staff member’s performance. The average staff member’s performance is calculated across the entire team and then displayed against the staff member you’re currently evaluating. To access the staff comparison report, click on Re:amaze Reports, scroll down to until you see “Staff Reports” and … Continue reading “Compare Staff Performance to Average Staff Performance Reports”

August 27, 2020

You can now run a staff summary report in Re:amaze and view performance by individuals in a specific department.

August 25, 2020

You can now search for response templates and export them out of Re:amaze for bulk editing with ease. To export response templates, go to Re:amaze Settings > Advanced Settings > Response Templates.

August 17, 2020

You can now see when another agent or chatbot has responded to a customer’s recent conversation! This particular feature update helps you visualize and ascertain whether a customer has sent you duplicate conversations and another staff member has already replied. You can click on the recent conversation in question and read the thread.

August 15, 2020

We have a few new keyboard shortcuts you can use to make your workflow a tad faster! When composing, you can click on the ESC key to defocus the type-box You can use Shift-N to resolve and go to the next conversation You can use Shift-E to archive and go to the next conversation You … Continue reading “New Keyboard Shortcuts!”