Feature Updates

April 13, 2020

Re:amaze now supports multi-brand integration for Smile.io! Yes, that means if you run multiple businesses all using Smile you can now effectively retrieve Smile data from unique Smile accounts mapped to unique stores. To connect Smile to multiple brands, head over to Re:amaze Settings, click on “Apps” and then “Smile”. Follow the on-screen instructions and … Continue reading “Multi-Brand Integration for Smile.io and Re:amaze”

April 10, 2020

New response templates may be added at any time in Re:amaze. With admins and co-workers actively working in Re:amaze, it can be common for response templates to be added, deleted, or updated. When things change on you while you’re about to respond to a customer it’s likely you’ll encounter an error if you try to … Continue reading “Refresh Response Templates In Real Time During Re:amaze Conversations”

April 9, 2020

Re:amaze now imports Facebook Page comments and Facebook Messenger as separate channels. To help businesses better manage their incoming Facebook volume, we have decided that Page comments, reviews, and other non-Messenger related communications are automatically filtered. The nature of Facebook Messenger has evolved in recent years and the more rapid nature of these messages dictate … Continue reading “Facebook Page Comments and Facebook Messenger Now Import As Separate Channels in Re:amaze”

April 4, 2020

Changing topics for your Re:amaze FAQ articles used to be a per-article ordeal. This is no longer the case! We’ve updated Re:amaze FAQ to allow the bulk changing of article topics. To try this for yourself, go to your Re:amaze FAQ, select a variety of articles using the available checkboxes and click on the “Change … Continue reading “Apply Bulk Topic Changes for Re:amaze FAQ Articles”

April 3, 2020

Your Twitter posts will now be imported along with any customer comments into Re:amaze. Having direct access to your post content will give your Re:amaze conversations much more context so you’re not pulled through different channels. This update does not require you to refresh your Twitter connection! However, keep in mind that older posts will … Continue reading “Twitter Post Content Now Imported Into Re:amaze”

April 2, 2020

Ordoro is a one stop shop for everything related to your shipping needs! From everything from shipping to inventory management and from kitting to barcode scanning, Ordoro has you covered. As one of the best shipping management apps designed for eCommerce, Ordoro’s impressive list of tools will help any eCommerce business operate professionally and efficiently. … Continue reading “Re:amaze Now Integrates with Ordoro!”

March 24, 2020

For teams that leave a lot of internal notes among teammates it’s often difficult to scroll though hundreds of potential customer messages, staff messages, and internal notes just to find one specific note. We’re introducing a new filter in conversations to help you more easily sort through your internal notes. By turning off customer messages … Continue reading “New Internal Notes Filter For Re:amaze Conversations”

There is now a brand new Overviews Report in Re:amaze Reporting to help you gain insights into how your team is performing. The Overviews Report is accompanied by graphs with hover-over and scroll-over capabilities to help you better visualize your data as well. Some of the new metrics included in the Overviews Report include: Volume … Continue reading “New Re:amaze Overview Report Helps Highlight Core Performance Statistics”

February 26, 2020

You may now block specific users from sending messages, unsubscribe specific users from receiving satisfaction surveys, and also unsubscribe specific users from receiving autoresponders. These controls are now accessible within your contacts’ profiles.

Everyone loves attachments! When supporting customers it’s not uncommon for customers to send you screenshots and vice versa. When a conversations span many days or even weeks, these attachments can get lost in the shuffle and become very difficult to find. We’ve decided to make this process easier for you by adding an Attachments Viewer … Continue reading “New Attachments Viewer For Re:amaze Conversations”

February 25, 2020

Creating Duplicate Orders You can now create a duplicate order for customers directly in Re:amaze when using the Shopify integration. This latest update will allow you to duplicate an existing customer order. On each order, click the gear icon, and the ‘Duplicate order’ link. This should pre-populate the Draft Order with the same details from the order it’s being … Continue reading “Re:amaze & Shopify Integration Update: Duplicate Orders and Items-In-Cart Rule”

A new set of graphs is now available for all Re:amaze Reports!

February 4, 2020

We’re ready to show you the next evolutionary cycle of Re:amaze Chatbots: Custom Chatbots! Keep in mind that Custom Chatbots is currently in Beta. This means we welcome all feedback and input into how this feature can be further improved, changed, and updated. Please send us your feedback! For those of you that have worked … Continue reading “Introducing Re:amaze Custom Chatbots (Beta)”

January 28, 2020

We’re super excited to announce the newest member of the Re:amaze product family: Re:amaze Status Page! What is a status page? A status page is a public facing website that helps your customer visualize your business’s performance uptime, scheduled maintenance events, unforeseen issues impacting logistics, or even bug reports and their resolution progress. Why is … Continue reading “Introducing Re:amaze Status Page”

January 22, 2020

Know that “New Message” button in your Re:amaze dashboard used to start new customer conversations? You can now access that same menu wherever you see a customer profile! This update makes it easier for you to start a new conversation with a customer or when you need to log a new message in a customer … Continue reading “Start New Customer Conversation More Easily!”

Shave a few seconds off your daily workflow by allowing Re:amaze to automatically insert a greeting when you reply to customers. You can find the new greeting prefix feature in each email channel’s settings menu. In the example below, the greeting prefix has been set to “Hi {{ customer.friendly_name }}. This means that whenever you’re … Continue reading “Customer Reply Greeting Prefix Now Available”

Personal response templates are designed to allow your agents the freedom and flexibility to create their own most frequently used replies. However, certain types of businesses require that all response templates used to be strictly controlled and proofed. This new permission setting will allow business admins or managers to control whether or not staff members are … Continue reading “New Permission Setting To Allow Or Disallow Personal Response Templates”

Setting Re:amaze FAQ statuses is now easier than ever before with the new bulk “Change Status” feature. You no longer have to open up each article just to change the status from internal or draft mode to “Published”. Simply check off multiple FAQ articles from the main articles interface and click on the “Chat Status” button up above.

You can now customize the call to action button in your Re:amaze Chat widgets for when your team is out of office. Here’s a quick example: When you’re in office, display the chat prompt as “Chat Now” When you’re out of office, display the chat prompt as “Leave a Message” To set this up, head … Continue reading “Customize Your Re:amaze Out Of Office Chat Prompt”

January 14, 2020

You can now create Re:amaze Cues that target customers depending on their device type! Send automated messages to customers with unique messaging for desktop users vs. mobile users. To try this or to update your existing Cues, go to Re:amaze Settings > Website Integrations > Cues > Edit!