Insights

November 14, 2024

The holiday season brings high volumes and urgent requests that put extra pressure on customer service teams. Unfortunately, this rush often leads to common holiday customer service mistakes that can hurt customer satisfaction and increase stress. Here’s a look at these mistakes—and practical ways to avoid them for a smoother, more successful season. 1. Not … Continue reading “Top Customer Service Mistakes to Avoid During the Holiday Rush”

October 10, 2024

Black Friday and Cyber Monday (BFCM) are critical opportunities for online retailers, generating billions in sales annually. As consumer behavior increasingly shifts to online shopping, now is the time to fine-tune your ecommerce strategy to capture the growing demand. Why Prepare for BFCM? In 2023, shoppers spent $9.8 billion online during Black Friday, marking a … Continue reading “How to Prepare for Black Friday and Cyber Monday”

July 8, 2024

Designing effective chatbots requires thoughtful approach to ensure the bot is helpful, engaging, and user-friendly. With Re:amaze, building a chatbot that hit these marks is a breeze. Let’s dive into some ways to make your chatbot successful. Cover Topics That Aren’t Too Complex One of the keys to designing effective chatbots is to make sure they … Continue reading “Designing Effective Chatbots: Tips & Techniques”

June 21, 2024

The benefits of chatbots are numerous. They can answer common questions, handle orders and returns, and offer personalized product recommendations. They can also help businesses gather customer feedback and reviews. Re:amaze provides a variety of bots to make running your business easier. From basic pre-built bots like the Hello Bot and Order Bot, to the AI-powered … Continue reading “3 Reasons You Need to Be Using Chatbots”

June 13, 2024

Re:amaze comes with a built-in public Help Site ready to host your FAQ content. All you need to do is turn it on, set up your topics, and start writing articles. However, it’s important to ensure sure you’re writing effective knowledge base or “help” articles to provide the best experience for your customers. Here are … Continue reading “How to Write Effective Knowledge Base Articles”