Insights

February 4, 2025

For ecommerce sellers, strong SEO (Search Engine Optimization) is essential for increasing visibility and attracting more shoppers. Optimizing your store with the right keywords and content helps your products appear in search results when customers need them. But SEO isn’t just about optimizing product pages—it’s also about ensuring that customers have a great experience when … Continue reading “Ecommerce SEO Tips to Boost Your Store’s Visibility”

Live chat has become a crucial tool for businesses looking to provide fast, convenient customer support. When implemented effectively, it can reduce response times, improve customer satisfaction, and even increase conversions. But choosing the right chat setup and strategy is just as important as having the feature itself. With Re:amaze, businesses have two flexible chat … Continue reading “How to Implement Live Chat for Better Customer Support”

January 29, 2025

Keeping your help center up-to-date is essential for delivering excellent customer support. If you’re looking for ways to improve your help center, Re:amaze makes the process much easier with features like AI-assisted writing and built-in feedback tools. An outdated or disorganized help center can frustrate customers and increase support inquiries, but regularly refreshing your content … Continue reading “How to Improve Your Help Center: A Guide”

January 13, 2025

What Is Buy Now, Pay Later? Buy Now, Pay Later (BNPL) is a payment system where customers make a purchase and pay for it later in installments. Unlike traditional credit cards, BNPL plans often feature low or no interest rates, making them an attractive option for consumers. Historically, BNPL has been a hit with younger … Continue reading “Why You Need to Be Using Buy Now, Pay Later”

December 27, 2024

New Year, New Goals: Preparing Your eCommerce Success in 2025 As we enter a new year, it’s time to refocus and prepare your eCommerce business for success in 2025. By setting clear goals, staying ahead of trends, and enhancing your customer experience, you can build a strong foundation for growth and profitability with Re:amaze. Let’s … Continue reading “Kickstart 2025: Goals and Trends for eCommerce Success”

December 12, 2024

The holiday season often brings a surge in sales, but what happens when the shopping frenzy fades? Planning ahead is key to sustaining post-holiday ecommerce sales. With Christmas around the corner, now is the perfect time to craft strategies that keep revenue flowing even after the peak season. Re:amaze can help ecommerce sellers stay connected … Continue reading “How to Boost Post-Holiday Ecommerce Sales”

November 14, 2024

The holiday season brings high volumes and urgent requests that put extra pressure on customer service teams. Unfortunately, this rush often leads to common holiday customer service mistakes that can hurt customer satisfaction and increase stress. Here’s a look at these mistakes—and practical ways to avoid them for a smoother, more successful season. 1. Not … Continue reading “Top Customer Service Mistakes to Avoid During the Holiday Rush”

October 10, 2024

Black Friday and Cyber Monday (BFCM) are critical opportunities for online retailers, generating billions in sales annually. As consumer behavior increasingly shifts to online shopping, now is the time to fine-tune your ecommerce strategy to capture the growing demand. Why Prepare for BFCM? In 2023, shoppers spent $9.8 billion online during Black Friday, marking a … Continue reading “How to Prepare for Black Friday and Cyber Monday”

July 8, 2024

Designing effective chatbots requires thoughtful approach to ensure the bot is helpful, engaging, and user-friendly. With Re:amaze, building a chatbot that hit these marks is a breeze. Let’s dive into some ways to make your chatbot successful. Cover Topics That Aren’t Too Complex One of the keys to designing effective chatbots is to make sure they … Continue reading “Designing Effective Chatbots: Tips & Techniques”

June 21, 2024

The benefits of chatbots are numerous. They can answer common questions, handle orders and returns, and offer personalized product recommendations. They can also help businesses gather customer feedback and reviews. Re:amaze provides a variety of bots to make running your business easier. From basic pre-built bots like the Hello Bot and Order Bot, to the AI-powered … Continue reading “3 Reasons You Need to Be Using Chatbots”

June 13, 2024

Re:amaze comes with a built-in public Help Site ready to host your FAQ content. All you need to do is turn it on, set up your topics, and start writing articles. However, it’s important to ensure sure you’re writing effective knowledge base or “help” articles to provide the best experience for your customers. Here are … Continue reading “How to Write Effective Knowledge Base Articles”