Last Updated on September 5, 2017 by David
Reamaze has partnered up with Upscope.io to offer business customer service teams with seamless screensharing and co-browsing capabilities!
London-based startup Upscope.io offers a SaaS based screensharing and co-browsing service designed to make your customers’ support experience better and more engaging through a simple and unobtrusive interface packed with features. Best of all, there’s no installation required for your customers!
Upscope improves your customer support by letting your agents see your customer’s screens without installs.
Why Co-browsing?
In a recent report published by Aberdeen, the benefits of co-browsing is remarkable:
- Customer-satisfaction ratings of 78% with co-browsing compared to 47% for web self-service
- 4X more positive customer mentions within social media channels
- 3% annual revenue gain from upsell/cross-sell and fee-based consultation
- Reduced error rate on customer transactions and customer inquiries
- Improved satisfaction through more intuitive customer interactions
- Reduced online shopping cart abandonment
The Upscope integration with Reamaze is as simple as signing up for an account and pasting in a single snippet of JavaScript like the Shoutbox. You can then instantly request permission to access your customer’s screen when they reach out to you from your store, app, or web UI.
To see an in-depth walkthrough of how the integration works and how to get started, feel free to check out our knowledge base article here.
