Last Updated on June 9, 2023 by Tony Fowler
We are excited to announce our newest update with WooCommerce and Re:amaze! You can now generate a revenue attribution report in your Re:amaze dashboard. This feature allows your business to see the value and impact of your customer support team.
Using this feature will demonstrate how your customer service helps support your business. In addition, you will be able to evaluate the performance by logically associating certain conversations to specific orders placed by those same customers.
To begin your WooCommerce revenue reporting analysis, head to the reporting section in your Re:amaze dashboard and set the time range you would like to analyze. A report will then generate, displaying the number of orders (and the total value) in the reporting period. Included in the orders placed by customers, we will also tell you if those orders were associated with conversations.
Re:amaze will ensure revenue is not double counted by filtering out repeat conversations automatically. For example, if a customer placed an order today and wrote in about it the same day, then writes in again the next day, reporting will say 1 order was made for those conversations. Assuming both times the customer was responded to and that each time the customer wrote in, it was about that 1 particular order.
Understanding the report is easy, here’s how:
Box 1: Orders associated with recent customer conversations & Customer conversations that drove total orders
Box 2: The total sales amount that these orders amounted to in the report period
Above is the trend graph for when these orders happened.