Inbox
Shared inbox helpdesk for all your support channels. Built for your team.
Chat
Live chat with automated messaging, chatbots, and video calls for your website or web app.
Chatbots
Automate every business opportunity with pre-built and custom chatbots.
Push Campaigns
Increase re-engagement and boost sales with targeted push notification campaigns.
AI BETA
Leverage the power of AI to help you respond, create, and summarize.
FAQ
Customizable and embeddable FAQ center to help customers help themselves.
Status Page
Keep customers informed by alerting them when there’s an incident or outage.
Live
Get more sales with real time customer activity monitoring and personal messages.

Demystifying Customer Engagement for eCommerce

Answers from 300 actual shoppers for insight on how they engage!

eCommerce businesses need a disciplined approach to customer engagement in order to attract more window shoppers and convert them into paying customers.

With many engagement channels to pick from (and growing everyday), it's important to know how customers react to certain mediums and whether or not they take advantage of existing channels. Over the past few weeks we interviewed over 300 actual shoppers from a few of our partners such as BigCommerce, Shopify, and WordPress and simply, asked. Do they take advantage of a good knowledge base? Do the prefer email or live chat?

We've compiled the results into an infographic below. For more details on why you should invest in customer service for you business, read our blog article.